Overall Ratings & Reviews Serenade Punta Cana Beach & Spa Resort - All Inclusive

This is a horrible place to stay please don’t waste your money or time traveling to this resort my entire stay was horrible

We really enjoyed our stay, the resort was beautiful and very clean. The beach was beautiful with white sand but you could one go up to your waist in the water as it is all a sand bar. We had to use the on-site, 24/7 doctor for our 9 month old and that was a great experience, doctor was kind and helped us coordinate transport to the local tourist hospital for our daughter to get seen by a pediatrician. The location of the hotel was nice and close to the airport as well, that was great to only be 15-20 minutes away.

I love it

Great resort! Great people!

I liked how clean , and well kept

My wife and I spent 7 nigths at Serenade. The property was good, clean and well mantained. We had some bad experiences with the staff y mainly with service people. at the restaurants, the Buffet and the drink bar. At first, we noticed some kind of bad attitude when we ask for service. It seems that our non-local or non-european aspect was the reason for the bad service. Service people just kept looking us as being not welcome. I will not recommend this place to anyone that does not appear to be european, white or local. I feel sorry for the good people of Domincan Republic that is different from all the service people at this place...

Rooms were clean and comfortable. We had a lovely waitress at the pool who was very attentive and pleasant. In general the food options were limited and upon our arrival we found it difficult to make reservations for dinner. We did enjoy our meals at the Mediterranean restaurant and the Hibachi restaurant. Very under-staffed in the two buffet areas and some restaurants, so at times those staff that were working were overworked and stressed with guests requests.

0

The stay was just ok. Food was good and bad. Service was weird. Some days services was good in the restaurants but the cut was awful. The buffet service was awful. The team was over worked and could care less.

One thing that I like, it was a lot of option to eat. It was like the buffet. When I first arrived there when I got in my room, I don’t like it because it was staying in my covers, but one thing that I called customer service and they got fixed. They went and changed my Culver’s and another thing it was in hot water when I first got there, but like I say, I called from this and they went and got a fix The housekeeping, ladies they was nice Erica the one went right there. She was nice too, and Vivi. I have coupling inconvenience, but I will go back and I’m going back.

I had a wonderful stay at the resort—everything from the rooms to the amenities was fantastic. The property is well-maintained, the food was excellent, and the location is beautiful and relaxing. The only downside was the reception staff. Unfortunately, they came across as unwelcoming and not very helpful during check-in and checkout. A warmer and more professional front desk experience would have made the stay truly perfect.

Absolutely loved this resort! So many food options and great restaurants! The staff of the entire resort are very professional, fun, and lovely. My wife and I will definitely go back and will bring both of our families, too.

Our stay was very pleasant.

It was OK not much to do for someone who wasn't drinking

The staff kept the property incredibly clean and were helpful when tipped. For a newly renovated property, there were some older finishes, but again, the property is one of the cleanest I have ever been. As a side note, we stayed in one of the swim up pool suites. There is stagnant water surrounding the pool, and the mosquitos were vicious when we sat on the lanai. I went to the shop to get bug spray because it was so bad, and they charged me $30, which is extraordinary even for a resort shop.

It was our second time at this facility and it was not how it was last time. We only went back to this resort because of how the staff and room was the first time. This time around, we had a bartender that was at the swim up pool near the buffet and his attitude was horrible! He wouldnt even let us see his name tag. Also, when checking in, the person working the front desk also had an attitude and made us go back twice for our keys since we had two different rooms. Also, we noticed that a few of the Entertainment employees were no longer working there and they were the ones that made the experience a whole lot better! Francisc was the main one who made the dancing so much fun and included the kids. It was a shame that he was no longer working there. Thank God for Minerba Cabrera and Keila Medina for including my kids in the activities and always having a smile on their faces! Also, Jose that works in the buffet and restaurants was also amazing with the service! For the room, it smelt like mold and looked very old compared to our room back in January. Next time, unfortunately, we will be trying another resort.

Property is in need of a overhaul. It also needs to hire more staff extremely understaffed.

The property is well manicure. Looks great

Very mid, wouldn’t come back. The food is ok 6/10.

Great experience !