7.6
Pleasant
From 62 reviews
Cleanliness

7.8

Room Comfort

6.8

Service and Facilites

7.4

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Traveler Reviews The Gran Resort Elegante Karuizawa

Number of reviews per page
20
40
Top reviews
Robin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

There is no elevator. Overall,it is clean, quiet and meet our expectation for one night stay with onsen.
KA WAI
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Good
Sarinthorn
8.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

Great location for train station and outlet is nearby. The staff speak little English but very attentive to assist. The bathroom is shared not en-suite. Overall we enjoyed our stay.
Wai Kheong
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

The small resort hotel reopens strictly at 4pm for check-in… We were sort of stranded in the cold as we arrived at Karuizawa early slightly after lunchtime, we couldn’t even deposit our luggages as the hotel main doors were locked… Then hotel will be closed again from 11pm to 6am, there’s nothing much to do in Karuizawa after dark to speak of… Otherwise all were fine with expected Japanese-run standards. Onsen was good as praised in reviews.
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Marita
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 194 week(s) ago

Expedia Group verified review

The place is very convenient to go anywhere, the room is clean and big enough to stay on, absolutely great to recommend and stay back repeatedly
Katsunobu
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

また利用したいです
ミキ
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Breakfast - variety, amount and taste were great. Room & Building - Air conditioning unit was not working inside of the rooms and building. it was really hot. Bath - Drinking water at the changing room was warm. A fan wasn't working properly. Bath smelt chlorine.
KYOSHIRO
icon-Leisure
Leisure
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

古い施設でしたが、立地含め快適に過ごせました!おすすめです。
???
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

軽井沢アウトレットにも近く移動にも便利。静かな環境でぐっすりと眠れました。 朝ご飯も大変良かったです。
bb
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Nice
tiffany
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

不錯
CHI SANG
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Facility too old
CHIH-MIN
6.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

入住時空調壞了,跟櫃臺人員反應後,有提供電風扇,還好開窗有降溫。 服務是好的,可惜飯店設施老舊⋯ 禢禢米坐墊看起來很舊
JUNSEOP
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

2泊3日素泊まりで泊まりましたが、軽井沢駅からも近く、フロントの方々の対応もとても親切でした。お陰様で楽しい旅行ができました。
TY Jennifer
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Stay short period of time not really use the hotel facilities
ダイキ
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

とても快適に過ごせました
Yucheng
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

地理位置很方便鄰近outlet,麥當勞,超市
Hiromitsu
icon-Business
Business
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

朝食美味しかったです。
Kuniyasu
8.0
/10
Reviewed 194 week(s) ago

Hotels.com verified review

和室の部屋に素泊まり。夕刻チェックイン、お部屋にはすでに布団が敷かれていてgood。座卓の上のお茶セットと雷鳥の里もうれしい。敷布団が薄かったのが残念でした。
Verified traveler
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 205 week(s) ago

Expedia Group verified review

建物が少し古いのか排水溝の匂いが気になりました。大浴場にロッカーがないので携帯やルームキーが気になりゆっくり入浴できなかった。お掃除の方達はとても愛想が良くて感じ良かったです。 楽しく過ごせました。
Number of reviews per page
20
40