T***i

Staycation

6.8

/10

Reviewed 3 day(s) ago

The implementation of housekeeping SOPs needs to be reviewed to ensure the suitability between operational procedures and guest comfort aspects, especially regarding housekeeping activities carried out while guests are still in the room.

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S***l

9.7

/10

Reviewed 3 week(s) ago

Easy access and staff friendly

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Arif F.

Business

10.0

/10

Reviewed 4 week(s) ago

Good place to stay and relax. Will come back next time

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d***n

8.8

/10

Reviewed 5 week(s) ago

It was very impressive, especially when we got a surprise dinner, so we didn't have to go out to find food that night, we could just rest.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Dear Mr. D*N, Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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D***i

Staycation

8.5

/10

Reviewed 6 week(s) ago

The staff is very friendly, the rooms are clean.

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Accommodation's Reply

20 Apr 2026

Dear Mr./Ms. D*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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Intan G.

Staycation

10.0

/10

Reviewed 8 week(s) ago

The room is spacious, clean, the place is comfortable, the staff is friendly, the check-in and checkout process is very fast.

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1 people find it helpful

Accommodation's Reply

14 Apr 2026

Dear Mr. Intan Gee, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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S***a

Staycation

10.0

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly and helpful. The atmosphere is comfortable and serene, and the property is very clean. Parking is safe, spacious, and secure.

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Accommodation's Reply

14 Apr 2026

Dear Mr./Ms. S*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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R***a

Staycation

8.1

/10

Reviewed 8 week(s) ago

A hotel located on the Malang-Batu highway with a pleasant atmosphere and views, but quite far from the city center. The bedrooms are spacious and comfortable, and the amenities and service are quite good.

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Accommodation's Reply

14 Apr 2026

Dear Mr./Ms. R*A, Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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N***l

Leisure

9.4

/10

Reviewed 9 week(s) ago

Located in the middle between the city center of Malang and Batu, it is perfect if you want to vacation in Malang.

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Accommodation's Reply

07 Apr 2026

Dear Mr./Ms. N*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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l***a

9.7

/10

Reviewed 9 week(s) ago

Overall recommended, only the car parking area needs to be expanded.

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Accommodation's Reply

07 Apr 2026

Dear Mr./Ms. I*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifien, Hotel Manager

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Verified Traveler

Leisure

9.4

/10

Reviewed 9 week(s) ago

Love this hotel, choose the villa type, there is a private hot spring pool, living room, kitchen, really feel at home.

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Accommodation's Reply

07 Apr 2026

Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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Verified Traveler

10.0

/10

Reviewed 9 week(s) ago

The room is comfortable and not cramped, clean too

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Accommodation's Reply

07 Apr 2026

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y***a

Leisure

10.0

/10

Reviewed 9 week(s) ago

The staff are friendly and kids friendly, making it a very comfortable holiday close to Batu's tourist attractions and culinary center.

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Accommodation's Reply

07 Apr 2026

Dear Mr./Ms. Y*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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p***i

Staycation

10.0

/10

Reviewed 9 week(s) ago

The service, infrastructure, food are the best, everything is satisfying.

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Accommodation's Reply

07 Apr 2026

Dear Mr./Ms. P*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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M IQBAL Z.

Staycation

9.4

/10

Reviewed 11 week(s) ago

This is the best 4-star hotel I've ever stayed at in Malang. The rooms are large, the amenities are more complete than other 4-star hotels, and the staff are incredibly friendly.

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1 people find it helpful

Accommodation's Reply

07 Apr 2026

Dear Mr. M. Iqbal C., Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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v***o

Staycation

8.5

/10

Reviewed 14 week(s) ago

I stayed in a deluxe room, which was quite spacious and comfortable. The soundproofing from the neighbors and the hallway was also excellent. Breakfast was okay, but during my two-night stay, it remained the same, lacking variety.

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1 people find it helpful

Accommodation's Reply

05 Mar 2026

Dear Mr./Ms. V*O, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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A***a

10.0

/10

Reviewed 18 week(s) ago

its good placeeeeeeee good ambience good location

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Accommodation's Reply

31 Jan 2026

To Mr. A***A, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager

Cahyo H.

Leisure

7.0

/10

Reviewed 21 week(s) ago

food could be improved, parking area is too small

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Accommodation's Reply

08 Jan 2026

To Mr. Cahyo H , Thank you for your feedback. We are sorry if the experience you received did not meet the service standards we set. We have followed up on these feedback internally as part of our commitment to continuous improvement. We hope to still have the opportunity to welcome you back with better service. Sincerely, Yanuar Arifien Hotel Manager

F***S

8.5

/10

Reviewed 22 week(s) ago

The room was very comfortable and clean. It's conveniently located close to Batu Malang and Malang City. The room is very spacious.

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1 people find it helpful

Accommodation's Reply

30 Dec 2025

Dear Mr./Ms. F*S, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager

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Retno H.

10.0

/10

Reviewed 22 week(s) ago

big room clean room happy holiday

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Accommodation's Reply

08 Jan 2026

To Mrs. Retno H, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager

Rayz UMM Hotel

Overall Ratings & Reviews Rayz UMM Hotel

9.4

9.4

9.1

9.4

9.4

Traveler Reviews Rayz UMM Hotel