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Traveler Reviews Emerald Hill Karawang
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20
20
40
40
Customer reviews
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sutanto t.
4.8
/10
Reviewed 195 week(s) ago
Dirty room very different from the pictures. The Bed is just like the one found in a g*rb*ge bin. AC is noisy, spring comes out on the top of the bed. Bathroom is not well taken care of. Do not fooled by the picture on this listing. Stay far away from this hotel. They also ask for additional charge for parking. Total disappointment.
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Dhudy
5.5
/10
Reviewed 205 week(s) ago
No desk, dirty toilet and smelly room. Seems to be rarely cleaned.
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Iqbal F.
6.0
/10
Reviewed 212 week(s) ago
The room is dirty and not sanitized, the bathroom has a lot of cigarette butts, when you enter the room, you immediately smell cigarettes everywhere, the air conditioner sometimes turns itself off, the room is hot.
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1 people find it helpful
SA
Siska A.
5.6
/10
Reviewed 219 week(s) ago
Kasur rusak, toilet kotor dan bau tidak sesuai ekspektasi untuk sekelas apartment. Not recommended. Gak mau ke sana lagi 😑
1 people find it helpful
AD
Angga D. P.
5.6
/10
Reviewed 222 week(s) ago
How do you want to take a shower, you don't even have soap. Even though I'm not a ride. Very disappointed.
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4 people find it helpful
Accommodation's Reply
10 Jun 2021
Sincere apologies, Angga! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Annisa!
Arifin Ariswimoyo
9.4
/10
Reviewed 231 week(s) ago
Very satisfied, friendly too, the mas is clean comfortable.
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Faizal H.
6.0
/10
Reviewed 236 week(s) ago
Not to be recommended because the rooms are damp and smelly, lots of mosquitoes and cockroaches.
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1 people find it helpful
wira
6.1
/10
Reviewed 243 week(s) ago
does not match what is in the photo.
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1 people find it helpful
Budi R.
6.0
/10
Reviewed 246 week(s) ago
Cannot check-in, told to go home with security, bad, confused.
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6 people find it helpful
Accommodation's Reply
10 Nov 2020
Something like this shouldn't have happened, Budi! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Kevin!
AA
Abdul A.
5.1
/10
Reviewed 280 week(s) ago
Want to check-in can not, how do you want to stay there, already contacted by Oyo at the oper to the hotel. At his hotel there was no one to contact.