I only found out after ordering that there was a deposit of Y300. I wasn't careful. Check out from Sunday. Now it's already Tuesday and the deposit money hasn't been returned yet. Y said to wait 7 working days. I really mind if system y is like this. You must return the deposit money as soon as possible.

Tempat masak ga ada tempat minum ga ada penghangat minuman rusak.

The deposit was not returned immediately and was not returned in full because they did not use the same bank. If you wanted to check in at 14.00, you were told to wait 2 hours so you could check in at 16.00. It's better to read the details first.

Ga bisa refund, deposit 300k dan pengembalian h+7.

Spesifikasi tidak sesuai, handuk bolong bolong, teh kopi tidak tersedia, TV ga nyala, duvet kena darah mens kita sebagai konsumen disalahkan "tau mens kenapa sewa kamar dan tidur di atas kasur yang duvet nya putih" kita minta potong deposit yang 300rb. Tapi semua di tahan. Handuk juga bolong bolong. Mending kalian sewa hotel deh jelas. Jangan lagi ke hotel ini. Percakapan dengan cs nya ada semua sebagai bukti.

Cleanliness must be paid attention again because it's dusty overall ok si.

We are asked to pay a 300 thousand deposit (to be honest, very expensive, usually 100 thousand checks out are returned) and have checked out yet the money has not been returned I try to ask for a wait and will it not be returned from the apatel? Please help how it goes, for cleanliness, there are very few used drinking bottles, some leftover towels are used, the old sheets are hidden in the cupboard , please help to return the deposit 🙏

Unit was not cleaned from previous tenant and key handover took too long.

The worst experience during the stay, with a 300 deposit requested (and a return guarantee for 3 days), the service is very bad, the unit is also ordinary, nothing special. The sheets and towels were not replaced (used by people), the handover of the keys was very impolite.

Honestly this is the worst apartment and stay I've ever had. Not really recommended to stay here. The first one I was told was a fraud because there was no cash and I didn't use banking. The marketing is like people can't use good language. And what's even worse is that I asked to check in at 13.00 and I was given the key at 14.20. It's crazy, just imagine what kind of person he is doing. This chat is over there, this chat is over there again, alluding to bragging, wow. And as long as you know that the room smells really musty, there is no air freshener at all, the sheets also don't smell good, really, there's no wifi. I swear this is the craziest and worst apartment I've ever encountered.

Billed for a deposit of 300,000, the return deposit is long, the room has the owner's belongings, the apatel staff is not friendly, slow response. The bed is just sitting on, there is a sound, there is no hot water for the shower, there is no drinking water, there is no wifi, the mobile signal is bad, parking is difficult and expensive.

Service from cs apatel is not satisfactory, slow response. In the apart room there is a toilet seat that has not been installed (new), the bed is just sitting on it.

No wifi, poor signal, cramped space, no mineral water

The rooms are clean, all facilities are functioning properly, if there is a heater for the shower maybe it is even more recommended, thanks.

stay for 1 day at Apatel, the room is clean, the facilities are also complete, there is a stove, ac fridge, TV ... but what I disappoint is I have to bother a little more in checking in and checking out ... my experience, I have to call and make an appointment holding the key takes some time, then a transfer deposit of 300rb is required which is returned after 5 days of checking out of this Apatel .. even though I traveled out of town, when asked he said later 7 days max returned, but for this I bothered my side even though in the end the deposit was returned on the 5th day after checking out ... because in another city, I was quite worried to wait for the deposit ... hopefully next time to stay there refund the deposit can be done on the day we check out where the tenant and we can both check the room so that the surrender of keys at once all matters are finished when checking out ..

The photos explain it all. No hot water and an uncooperative response from hotel management whose attitude was, 'take it or leave it, and no refund'. Very difficult to check in. Have to book appointment via telephone 2 to 3 hours beforehand. Don't arrive from overseas without an active mobile phone and expect to have an Indonesian bank air conditioner from which to transfer the Rp300.000 key deposit. Not mentioned in advert.