8.6
Very Good
From 319 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.3

Location

9.0

Service and Facilites

8.5

People often mention about Panfila Hotel
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Surroundings (15)
Staff Friendliness (14)
Distance to City Center (13)
Accessibility (13)
Ambiance (13)
Bathroom (11)
Wifi (10)
Check-in/out Time (10)
Bedroom (10)
Room Space (9)
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Traveler Reviews Panfila Hotel

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40
Customer reviews
Stanislav E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
Only one outlet in the room. It was difficult to charge phones. Breakfast ran out early.
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Elysh
icon-origin-TRAVELOKA
6.8
/10
Reviewed 1 week(s) ago
Stay here for 1 night, unfortunately, the floor was oily and the bathroom was not so clean.
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L***u
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
We apologize, but the bathroom in room 113 doesn't have any soap or shampoo attached or available. Hopefully, this will be fixed in the future.
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aulia y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Asked for early check-out and breakfast to be made the hour before they were ready, and they agreed, great.
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Noit P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Nice and one of the best hotels in Kuta.
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L***e
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
First of all, the team is really nice, the breakfast is good. I booked a room and it was really old, full of mold, smelt soo bad. After the 6th room that they showed, I was content. It doesn't look like the pictures at all.
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R***l
icon-origin-TRAVELOKA
7.9
/10
Reviewed 3 week(s) ago
If you're 30 minutes past check-out time, you'll be charged 400,000 Rupiah. So, if you're planning to stay here, try to check out before the time runs out.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Delicious breakfast, clean rooms, complete facilities, top notch.
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Accommodation's Reply
11 Apr 2026
Thank you for choosing Panfila Hotel as your accommodation. We sincerely hope to welcome you again.
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F***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
The AC I received wasn't cold, and the bathroom on the third floor had a low water temperature. Please address this with the hotel. Guest comfort is our number one priority.
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N***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
friendly, clean, only the disposal in the bathroom is clogged
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alek n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff was very friendly, we arrived at 12:47 WITA and were given early check-in (because the room was ready).
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Diana N. C. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Friendly staff, strategic location close to cafes and eating places
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Accommodation's Reply
29 Jan 2026
Thank you for choosing Panfira Hotel, and we sincerely hope to welcome you back again soon.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
29 Jan 2026
Thank you for choosing Panfila Hotel as your accommodation. Your comfort and safety are our goal.
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Jinhee B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
I was worried after reading the reviews, but the cleanliness, friendliness, and location were all excellent. I would definitely visit again.
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3 people find it helpful
H***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 30 week(s) ago
only got soap and the wifi was really bad
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Anita A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 36 week(s) ago
The location is okay, the room and bathroom are so-so. Towels and toothbrushes aren't provided. You have to ask the receptionist first. The Wi-Fi is intermittent. Cleanliness is so-so.
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1 people find it helpful
G***a
icon-origin-TRAVELOKA
7.8
/10
Reviewed 41 week(s) ago
The room was dirty, with lots of stains on the bedsheet. The water temperature couldn’t be adjusted it was extremely hot, almost boiling. The bathroom was really poorly maintained. Overall, not worth the money.
4 people find it helpful
N***y
icon-origin-TRAVELOKA
6.0
/10
Reviewed 44 week(s) ago
No travel kit in the bathroom 🥲
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1 people find it helpful
dwi a. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 46 week(s) ago
Strategic location, close to places to eat and lots of choices, unfortunately the room is damp, some parts of the walls are peeling, the mattress feels damp, my body becomes itchy, I don't sleep well.
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S***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 49 week(s) ago
Location: Great with many nearby restaurants and grocery store. 15 mins walking to the beach. Room: All OK. Room cleaning and towel change every day throughout my stay, but I don't think they change the bedding. I find it still a bit sandy the next day, so maybe they just fix the bed, not changing the sheets. Aircond cold, hot water really hot. Soap provided, but no toothbrush and no cockroaches in my room. The bed, comforter, and pillow are all very comfortable for me. Service: Hotel staff are all nice. Facilities: Got elevator and parking lot, which not full at all during my stay. They have swimming pool, but the toilet at swimming pool have no water 🤔. However, the Wi-Fi connection is not stable. I did complain and the staff said they will check, but then it happen again the next day 😅. Food: They have simple buffet breakfast but I didn't try. The room I pay wasn't included breakfast, though it's cheap. I didn't try as always wake up late. I just love their pillows 🤣. All in all, for the price I got from app, still a great stay for me. Just can improve especially on the Wi-Fi connection.
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2 people find it helpful
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