Overall Ratings & Reviews BSA Tower Serviced Residences

I pre-paid for two rooms for two nights. When my wife arrived she was told that BSA Tower does not rent on a short-term basis and that there were NO rooms available. They said that they didn't know that you could still reserve and pay for a room. She asked about a refund and was told they knew nothing about that. I have sent a number of emails to the manager and have received no response.

The entrance for the hotel is the back of the building right beside the laundromat, not as appealing as the actual lobby in the pictures. Check in area is in a very small space, can only fit 1 guest in, no area to hang around. My parents found a cockroach on the towels in the bathroom, no soap, shampoo, conditioner. However though staff are very friendly and very helpful. Will not recommend.

Very hot Hotel very nice but hot stuff that carry your bag up to your room that's about it

location is good, buy the overall conditions not so satisfied

BSA is BS!!!! Front door is off limit for guest use. Had to use back alley door. Misleading ad showing beautiful front entrance. Try to use and guards will STOP.you from using it. I want a refund.

Our stay is just ok overall. I commend the staff for they are extremely polite and helpful. The room is kind of outdated needs some upgrade. Security is great. The location is perfect.

The towels smells; they are stained and not white. The lobby sucks and smell sewage😩

Only bad thing is we cannot use front door!

Nothing special

Depending on your need: I wanted a place where I can cook and access nearby malls. In fact the area is safe and I liked the environment within and without... I had a chance of walking around during the night and never had to fear anything... I am not sure but I think this is one of places where i felt comfortable walking during the night. There are places like Ayala Garden where I spent two days just enjoying whatever was going there... no disturbance no massage girls to bother you etc. Another thing I liked the area is that there are restaurant and shops that run almost 24 hrs.

Bathroom sink was clogged. Balcony is locked sealed shut inaccessible. Overall I still recommend BSA . Very clean & staff was very friendly. Walking distance to Glorietta Mall & other shopping areas. Just about 30 minutes from the Airport.

My parents would always stay in the hotel when we visit the Philippines. They love the place and everyone are so friendly. I do love this hotel too! Keep up the good work guys! This is the 3rd time my parents are staying again there in a few weeks. See you soon! Thanks!

Very cozy and spacious. Personnels are nice.

This one is much better than BSA Suites, Don Carlos Palanca. Water refilled every day, cleaner floors and best of all much better WiFi.

The front office staff disclosed the terrible situation of an elevator technical malfunction, only after I signed the accommodation agreement. The elevator works for a short 30 minute window period every 2 hours. For the next 2 days hotel I and other hotel had to suffer and wait in a cramped crowded elevator lobby (no seats) for the short window period by which to access our hotel rooms. Terrible circumstances which the hotel management could have alleviated with a few additional amenities. It seems they just don't care. Very deficient management action for an otherwise well located hotel.

The check in counter is at the back of the property, not convenient and is bad when they make you walk around the outside like a 100 metres dragging your luggage, not able to use the lobby corridor as informed by the porter until after check-in. the unit is dated and power sockets points in awkward location. Balcony is locked for security reasons which i feel is more to prevent smoking or jumping off the building.

Location and nothing else

The room was very large and was kept clean. All amenities were provided. Unfortunately was my first impression at the reception very bad, as due to some dispute between operator and owner front entrance was not accessible for guests and I had to enter through the back door. However, the staff was nice and accommodating and I have no complaints otherwise. I hope for the operator that they can work on matters.

Nice room for the price, but elevator was not working, so I had to walk up 21 flights of stairs.

I was just surprised that their reception area is at the back. The contract for front entrance apparently expired. That was the downside only.