Overall Ratings & Reviews Extended Stay America Suites Colonial Heights Fort Lee

Na

Tony was amazing with offering us complimentary drink cards for the Sedona Taphouse next door. They have wonderful hospitality and the rooms were extremely clean!

I liked everything, would love a hot breakfast

I like the staff every one was nice

Convenient for one night stop

Clean room. HVAC system whirred all night making sleep difficult. Room 101.

The bathroom and room was not cleaned properly. There was still hair and dirt everywhere. We were too tired to complain or move rooms. The bed was cleaner than anything else but one of the pillows have a stain on it. Would not stay again

I loved that the room had a large refrigerator and a stovetop. The shower was wonderful. It felt like it had a massaging shower head. I could hear the water from the room above. I would stay there again. The young lady that checked me in was very friendly and pointed out the things I need to know.

My room had to be changed because when I went into my room there was toe nail clippings on the floor and trash was never taken out. Pillows and sheets smelled sweaty as if they never changed sheets but just remade the beds. I got my room changed and it was a little cleaner but floors were sticky and there were hair shavings all over bathroom counter. Also old bottles of shampoo that were empty in shower.

The $150 Fee For Amenities Is Crazy & Make Them Lose Alot Of Business Then The Room That Was Given Wasn't Clean

Front desk lady was rude the entire weekend very distasteful if you hate your job quit don’t take it out on innocent customers. Kitchen Sink was broken and leaked all over counter

This property was disappointing. When we arrived we were greeted with a roach. They changed our room and it was still dirty with broken facilities and the phone didn’t work. The floor was dirty too. Some staff were nice, others were rude and dismissive.

The desk staff upon check in was very friendly. Really made you feel welcomed.

Hotel had a bad odor throughout, sheets were not clean, bathroom was in desperate need of a deep clean. Bathroom had one bar of cheap soap. Overall this hotel seemed like they did the bare no minimum in almost every category. Hotel seemed like a boarding house for longer term guests with hair everywhere. Would not recommend.

The staff was very friendly and helpful. I like that they had a refillable water station and ice machine in the lobby. I wasn’t too keen on the breakfast provided but it’s okay for it not being a hot breakfast option.

It was a lot of ants in the room . The shower was dirty. Sheets had brown stains and the equipment was not working in the fitness room.

Nice and clean hotel.

The people here were so friendly, and the hotel in great condition, with ample parking and a fairly quiet atmosphere. We accidentally went to another hotel just around the corner before finding this one where we had a reservation, and we're so grateful that it wasn't at the other major chain hotel which was loud, dirty, and had insufficient parking.

Demetrius was polite and hospitable. The general area was quiet however the front desk was mostly unattended. If I needed to speak with someone no one was around. The AC unit in the room was noisy and the floor was very waxy and slick. Also, the shower door wouldn't close.

Comfortable, clean place to sleep. overnight stop on a long road trip