Great, I’m coeliac & nothing was too much trouble at breakfast.

Eberything anoit our stay was great. The staff were friendly, the hotel was clean and warm, with many confortable features. Or room was spotless and our breakfast was yum. Next time we need to stay in Newport, this hotel will definitely be our preference.

The bar staff were amazing. We had a great time

Lovely staff. Spotless room

Did not use the bar or carpark

The breakfast was limited. With sliced industrialised bread. Though they did provide a white sourdough bread when asked. It was of dubious quality. The fruit didn’t look too fresh and the ham was bright pink and cheap looking. I opted for natural yoghurt with cereal. The coffee was excellent though with real coffee beans. The machine made a very adequate and tasty cup of coffee. The staff were friendly. The hotel was clean. The windows don’t open in the hotel though! That is odd and made me feel claustrophobic.

Please upgrade tea variety in rooms. Otherwise very good stay.

Good location for city centre

Great room!!

Everything from the welcome of the staff, the room itself, very modern, clean and all that you need, a great view overlooking ‘The Port’ and breakfast the next morning. We’d definitely stay there again should we need an overnighter in Newport. Highly recommend.

Convenient city centre hotel. Modern and helpful staff.

Hotel flooded as I was leaving.

Enjoyed the breakfast buffet. Enjoyed my stay, loved the view!

Basic business hotel.

Clean room

Not the hotels fault but when we arrived every street was covered in police to prevent fights between football fans, this was happening at the pub across the road. On arrival the hotel looks nice. The receptionist spoke very fast and didn't seem to want to make conversation. the room is basic, it has what you need and the room is very warm. Lovely view too. Was let down by poor cleaning. The bedding became loose which uncovered what I'm hoping was a huge coffee stain under the sheets, it was on a mattress topper easy to remove and change over. The shower is powerful so much that water ends up outside of the shower, there was old dirt coming away from the bottom of the glass on the shower too. Good to stay if you want something cheap to get to Cardiff central. We had breakfast on the last morning, selection was good and enjoyable. Recommend to check when match days are happening to avoid being caught up in local fights.

Very welcoming staff, nice rooms and facilities

Train station and shops close

Great hotel with comfortable and modern room, great view over the river from the top floor. Staff were friendly and helpful. Breakfast had the usual selection of items. Decent location in the town centre.

The rooms are now a little run down. The sink was chipped, plenty of scuff marks everywhere. I had a junior suite and the sofa area was missing a small table to make it functional. Overall the stay was quiet and clean, but this place is starting to feel shabby. You can park in the nearby shopping center car park, but it would be nice if the Mercure could validate parking, or at least provide preferential rates.