We were at the hotels for 5 nights. We had a superior room on the front side of the hotel on the third floor. It was large with a very comfy bed. Had a tea kettle and small refrigerator. 2 chairs for sitting. Separate bathroom with walk in shower with good water pressure. No overhead lighting so a bit dark. Very light on amenities. Upon checkin they give you 1 bottle of water, 1 bar of soap, 2 mini shampoos, 2 instant coffee and 2 teabags. No sugar. No creamer. No tissues. No paper or pen for notes. Very basic. Of note there is a bar right across the street which can get noisy. I had read that and ask for a quiet location but they told me all the superior room were on the front side with none available on the 4th or 5th floors. So don’t pay extra for the superior if you want quiet. It don’t bother my hubby but I used earplugs and still heard the noise. On hot days the noise is worse as the bar has a TV screen on the outside of the bar and people stand outside and drink. Most noisy during a football game. However I heard people leaving the bar around 2am singing and talking loudly. Lower number rooms are closer to the bar location so aim for 8 or higher like 408 etc. All the staff are pleasant and helpful. Location is amazing!

Room was big for European room. Bathroom with terrible lighting. Breakfast was ok but not great. Can’t get over location. Across the street is a very noisy bar. Super loud from 9-2 ever night. I can not hear bad versions of “Bad Romance” sung off key ever again. You need ear plugs and then you can maybe enjoy the hotel. Clearly not in their control but a major problem

location is very good. staff is ok. our room's shower head is kind of broken doesn't hang up

Good location Skip the hotel breakfast

The staff were all really friendly and helpful. The hotels' location was perfectly located, with easy access to the main square and shops. Also, a few minutes' walk to most of the central sights. Would certainly book here again

Very good breakfast buffet. At a cost but worth it

Room clean and staff are nice and friendly

the ac sometimes not cold, but over all, we enjoyed our stay

The gentleman who helped me at check-in was André, and he was great! He spoke multiple languages and shared some of his insights with me! All the staff that I've interacted with have been great, but André was my favorite!

The hotel is located in the heart of the city, right next to the subway station and restaurants. It is the reason I booked this hotel. The bed and pillows are comfortable. The service though is a different story. When we checked in after a day’s travel and thousands of steps walking, we were given the keys to a room. As we entered the room and found someone sitting on the bed, we were in a shock. We can still remember the woman’s face in fear and anger when she saw us entering the room with suitcases. I have never been in this situation in any hotels before. We went back to the front desk, the lady did not even apologize or try to compensate for both parties awkward and horrible experience. She explained to us that the housekeeping set a note for that room being cleaned and empty. I wanted to share our experience at this hotel and hope you will not be in the same situation as we did.

This is rated as a 4 star hotel. I was expecting something better. Overall, property seemed worn, and specifically our room eg. the carpet was filthy. Glad I brought slippers to wear! Additionally, the lights did not work. They seemed to be there for decoration. Initially, the staff was helpful. The location is excellent!

1. Room did not have towels 2. Breakfast was not fresh. Eggs were dried up Selection was ok. 3. I pick that hotel because advertisement indicated they had parking available.this was false. I had to find my own parking.

The only issue we experienced was with the air conditioning, it couldn’t be adjusted directly from the room, so we had to contact the front desk for changes. There may be a reason for this setup, but it was a bit inconvenient. Aside from that, everything was great! The location is excellent, the staff is incredibly friendly, and the breakfast was enjoyable as well. We would definitely recommend this hotel whether you’re traveling solo or with family.

The hotel is pretty rundown, the sink does not drain. well, poor lighting, old window could not open, and there are limited amount of soap or shampoo. The furnishings are worn IKEA type with holes. The check-in staff Andrew was helpful. However, the night staff when we complained about the sink she didn’t do anything until two days later. Overall, the hotels should be rated three star or less.

Everything was great and as expected...would stay again.

+ Friendly, helpful staff + Great location - A lot of street noise. I had to sleep with a second pillow on top of my head - The drapes take considerable force to get them over several sticking ponits on the rails. Even then, I was never able to get them fully closed or open

Room was clean and spacious. Staff were friendly and went out of their way to make our stay more enjoyable.

It is a nice hotel right in the center of Lisbon. Good size too with spacious bathroom However, you can’t control the temperature inside the room, there is a thermostat but i guess it has a central control. I understand it is winter but it would be nice if you have options such as providing a fan to those that finds it very warm. Even if we were able to open the windows, we can’t leave it open because we were right across a bar it is too noisy. The water in the shower takes a long time to warm up, you have to turn it on for at least 15-20 mins. The staff though were amazing especially Kenya (i think thats her name) they are all helpful and very friendly.

Excelente hotel, me encantó el servicio en especial de ANDRÉS en el front desk. Me parece que es la cara de ese hotel ya que va más allá de sus obligaciones agradando a los clientes, siempre con una sonrisa y buena actitud es lo que buscamos los viajeros en un Hotel

Staff is great. Perfect location