El cuarto esta limpio pero muy descuidado en cuestion de mantenimiento, nuestra chapa se atoraba, la luz de lectura de un lado de la cama no servia, el lavado no tenia el atrapa olores y de ratos salian olor a caño, las visagras de la regadera tenian demasiado oxido Y las toallas tenian agujeros El Hotel esta Bien por el precio, se ve "renovado" dentro de lo que cabe y la zona es buena para llegar caminando a varios puntos turisticos

The hotel is located in the city center; the state's iconic main square is nearby, and just one block away lies the Morelos shopping plaza—home to a countless array of shops, restaurants, handicrafts, and more. The guest rooms are very clean and spacious, offering views of various parts of the city. Additionally, the lobby features a restaurant with a varied menu, delicious cuisine, and a family-friendly atmosphere, staffed by kind and helpful personnel. Highly recommended.

Very rude Staff, no smoking area,, very noisy

Clean room, but there is not hands towel in the bathroom. Beds are confortable, but room service close so early.

Bad quality of service by staff. Room was dirty and I felt harassed by staff. Refuse to give me a parking ticket and harassing me over ppl how was helping me carrying my stuff up to the room …. Asking me everytime to pay if they staying! Terrible experience never stay there at all !!

Rooms were very clean. Staff was very friendly. Restaurant on site was excellent. The atmosphere in Centro was wonderful.

Muy céntrico a una cuadra de la Macroplaza muy limpio y bonitas habitaciones tienen unas ventanas grandes donde puedes apreciar la ciudad

need Bar

It will be perfect with a refrigerator inside the rooms

room clean, staff courteous

Great stay

clean room & staff was nice , definitely would stay there again .

The hotel was nice clean, janitor lady very nice rooms were cleaned every day the view from the window in the room was spectacular

2 veces me he hospedado en este hotel, 2 diferentes habitaciones, en ambas el baño tiene fallos, la regadera suelta agua por todos lados, la puerta de cristal no cerraba y se abría sola, eso hacía que el baño terminara con el piso lleno de agua y las toallas mojadas

Incómodo . Se escucha al de al lado . Abre la puerta el de al lado y parece que están abriendo mi puerta . No tiene lobby a nivel calle, tienes que entrar por un estacionamiento y subir al primer piso . No me gustó

Excelente ubicación, muy limpio, buen tamaño del cuarto y baño. Caminas muy poco para ir a lugares de compras y comidas.

Clean room, I would like to have a window room next time

We love staying at the Kavia hotel the room was very clean well kept and everything was walking distance, and the restaurant at the hotel was amazing

Hotel was a+

Not very clean.