Our blinds broke and we were directly facing another building. Because it was a small room, people outside could likely see our bed from their vantage point. We asked them to fix it around 4 or 5 PM but they said they couldn’t. We asked for a different room and they said they couldn’t because we did it through hotels.com rather than through them directly. We asked if we could at least get a refund and move to a different hotel and we got the same reason as above. It was not a good night stay.

The location is excellent, and the bathroom comfort was incredible (Room 103). However, it seemed to me that the internet was turned off at midnight.

Room clean, good water pressure, hotel closed to many attractions, great location! I would recommend hotel

I stayed at this hotel for one night during a long layover in Lisbon and chose it primarily because of its excellent location near several luxury designer stores and shopping areas. For that purpose, the location was fantastic and very convenient. Front desk staff were very warm and welcoming. The room was on the smaller side, but it had the essentials needed for a short stay. One thing I did notice was that there was no in-room safe, which may be important for travelers carrying valuables. Breakfast was good overall, with a nice selection available. However, there was signage indicating that items such as scrambled eggs and omelets could be ordered, but there didn’t seem to be anyone available to ask, so I wasn’t able to take advantage of those options. The main drawback was the noise level. My room was located near the reception area and was the first room down the hallway. Starting around 6:15 a.m., I could hear people moving about and activity in the corridor, which made it difficult to continue sleeping. If you’re a light sleeper, I would recommend bringing earplugs just in case, as your experience may depend on your room location. Overall, the hotel served its purpose well for a short stay, especially because of its convenient location, good breakfast, and helpful amenities. With a quieter room assignment, my experience would have been even better.

Breakfast was good. Good value for the price. Room is small for a couple and not much privacy for a translucent glass bathroom so best for couples. TV also was offline for some time so wasn't able to watch TV at times. It kept asking to update it but with a universal remote unable to do so. Bedding and pillows were good. Location is optimal overall it was good. AC is good and quiet considering the area.

I was really pleased with everything especially the staff. They made my first trip to Lisbon really enjoyable. I will definitely book this hotel again when I return.

The rooms were very well kept

Absolutely great staff. Very helpful and attentative and great location!

Loved the staff!!!

Inés and Katherine were amazing—I’d definitely stay here again. I honestly didn’t want to leave. And the breakfast was delicious too!

Everything was fine, but the rooms are very loud from outside noise and very small. You get what you pay for, but you can also choose to pay a little more for nicer.

The room was clean and had the amenities needed. The staff was courteous.

The staff were very courteous and kind, and check-in was smooth. Unfortunately, the room itself was disappointing. There was a strong smell of mold, and the windows could not be opened, so the only ventilation was the air-conditioning. The water in the shower did not drain properly, and the room was much smaller than expected. The blanket and furnishings felt old and worn, giving the space a rather shabby impression overall. This hotel has good people working there, but the conditions of the room need significant improvement.

Great little hotel, great location, clean, confortable, nice staff and good value. The only reason i don't give it 5 stars is because there is no safe in the room. I understand that because its a 3 star hotel they don't need to put one in but it is short sighted by the brand. If you are visiting a city and you have valuables such as a passport, you don't want to be carrying it that around all do. Really silly not to have.

this place is a complete dump and TOTAL RIPOFF!!!! we were charged $898 (price of Browns hotel suite which was gorgeous we stayed night before) for what must be a $129 room! pretty much a hostel. bathroom was disgusting smelled like urban ne- garbage shower that leaks. the staff was sweet all 2 of them. BUT DO NOT STAY HERE UNLESS YOU WISH TO OVERPAY FOR S SAD LITTLE DUMP. CHEAP CHEAPLY MADE JUST GROSS! bathroom inside the room like a prison

Excellent location but, some street and near restaurant and bar noise on street side

Loved our stay!!! Location, service, food, room

Had a lovely time, hotel perfect area for shopping, lots of restaurants in walking distance.

No safe or fridge, but was a lovely place

katherine was excellent in the front desk great customer service will be back remember us from the dominican republic . she helped us with restaurants and places to visit!