Overall Ratings & Reviews The Merchant Baku

Amazing hospitality and staff. One of the best. Location is perfect. Breakfast is perfect. Hotel located on street without cars, you shoul walk approx 100 meters, when you arrive by taxi.

Amazing location and design and very good service with friendly staff

The service and stay was excellent. Having travelled in the region for a couple of weeks, this was by far the best hotel I stayed in. The rooms were large and comfortable, the staff friendly and helpful and the breakfast was substantial. The location was really good as well. Very closed to the old city and other sites. My only negative was I asked for two issues to be looked into, one was the toilet seat, which didn't seem to be addressed and the AC, which again was difficult to see if it was attended to. However, overall this is an excellent hotel and I would definitely stay here again without question.

Wonderful tasteful impeccably clean rooms and public spaces with a mostly very professional staff, the pleasure in this hotel is the thoughtful touches in each room. Having said this, while soundproofing of windows to outside streets (very busy and active at night) is pretty good, soundproofing to hallways and next door rooms is abysmal and it was not possible to get staff to implement some measure of sound control for totally out of control party rooms. This meant zero sleep in a beautiful room.

The quality of hotel and location are very good. There was a slight leaking issue on our last night that came from the ceiling. If not for that, I would have rated it 5 stars.

Fantastic hotel

The Merchant Baku organized a smooth airport pick-up which put us at ease at the start. At the reception, the personable Mr. Pervez made the usual processes effortless. The location of the hotel was great and our room was comfortable. The Dining area Supervisor, Mr. Nahid was an excellent host and took care of our choices while Mr. Akbar provided prompt service. Although our trip was short, we had a lovely holiday, all thanks to the hotel staff who made it possible. We look forward to our next trip to Baku!

I was looking forward to staying at the hotel and really wanted to score it high but the service was really disappointing. It's a beautiful boutique hotel in a perfect location next to the old town and buzzy area of bars and restaurants. I really enjoyed my stay there. The problem was that when i was trying to call the hotel, the call didn't go through, then when it did it said the call transfer failed and when I got to talk to reservations, the lady told me couldn't transfer the call as she had no such option and I needed to call again. With the 10th attempt, I gave up. We called room service three times on different occassions. Only once they brought what we asked for. The other two times no one bothered and when we called the reception to tell them that nothing had arrived and we were going to sleep they said they were sorry without any attempt to actually chase to deliver what we asked for. We also checked breakfast started at 7am, whereas the guy at the reception insisted it started at 7.30 and then told me to go the bar to check, I told him that he should go and confirm and not sending the guest to sort it out. The service was really disappointing. The only competent person was the bar manager who always greeted us with a smile and ensured we were ok. Long wait for a coffee at breakfast too. I would say, more smiling, more thinking about the guest would help. It's a great hotel as a building though. Very small gym.

Amazing stay here for 3 nights. We were a group of 10. Fantastic hotel with great location. Super friendly staff and great bar and restaurant. Very close to the old city and many food options around. Highly recommended

Great location, hotel and rooms are in good condition, and the staff are helpful.

Beautiful hotel boutique in Baku. Awesome location, right next to the promenade and to the old city. Full of dinning options around. Room is very spacious. The whole hotel is very very nice, the decor is sofisticated and the staff is great. Highly recomendable.

The Merchant Baku is a beautiful historic building which has all the amenities a guest could want. The staff are helpful and accommodating. I had a great week there.

Nice and cozy

Occasionally smelled

Excellent hotel in perfect location, good value

Very good hotel, Nice location and polite staff.

Classic hotel in an ideal location... one of our best city stays after traveling to over 110 countries

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Great hotel with great location

حجزت غرفة بسريرين الاطلالة من الغرفة رائعة الخدمة ممتازة حجم الفندق صغير جدا ومن الخلف ممر يوجد مقاهي على بداية نظامي