Traveloka (4,882)
Other sources (6)
8.6
Very Good
From 4,882 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.5
Location
8.8
Service and Facilites
8.6
People often mention about Ibis Samarinda
All
Ambiance (92)
Staff Friendliness (89)
Bedroom (86)
Distance to City Center (85)
Hotel Area (80)
Bathroom (77)
Variety (77)
Accessibility (69)
Taste (68)
Family Friendly (64)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Ibis Samarinda
Number of reviews per page
20
40
Customer reviews
M
MUHIDIN
Leisure
10.0
/10
Reviewed 1 day(s) ago
Excellent service for staying at Ibis hotel. Next time I will stay at Ibis again.
Thank you.
See original
Find this review helpful?
I
Iskamoris
10.0
/10
Reviewed 3 day(s) ago
The place is nice and the room is clean.
See original
Find this review helpful?
S***U
Business
10.0
/10
Reviewed 5 day(s) ago
The staff was friendly and very helpful upon entering the hotel. The staff was friendly and very helpful upon entering the hotel.
See original
Find this review helpful?
ka
krisnawati a. k.
Business
10.0
/10
Reviewed 5 day(s) ago
nice place, big room, clean, quite
Find this review helpful?
ys
yearni s.
10.0
/10
Reviewed 1 week(s) ago
The staff is very friendly and the location is strategically located everywhere.
See original
Find this review helpful?
hb
hang b. s.
Business
5.0
/10
Reviewed 1 week(s) ago
I had a very pleasant stay. I stayed at 1622, a hotel with stunning views of Samarinda both day and night. A special mention goes to the roommaid, Ms. Silvi. She was very friendly, efficient, and always kept the hotel clean.
See original
+5
Find this review helpful?
r***a
10.0
/10
Reviewed 2 week(s) ago
The check-in and check-out process is not complicated, the room is clean.
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We are delighted to hear that you had a pleasant experience during your stay with us. We appreciate your feedback and look forward to welcoming you back for a better and more enjoyable experience in the future. Warmest regards, Seto Marsono, General Manager.
See original
kiki i.
Business
10.0
/10
Reviewed 2 week(s) ago
The wifi is slow, and when the room above is being cleaned, noises can be heard from above.
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Ms. Kiki I, Warm greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We apologize for any inconvenience caused by the in-room amenities not meeting your expectations. This feedback is very valuable to us and will be forwarded to the relevant team for improvement. We are pleased to know that despite this, you still found your stay comfortable. We hope to welcome you back with an even better experience in the future. Warmest regards, Seto Marsono, General Manager
See original
N***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, I will come back here again if I go on holiday to Samarinda.
See original
1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We are delighted to hear that the friendliness of our staff left a positive impression. We appreciate your feedback and look forward to welcoming you back for a better and more enjoyable experience in the future. Warmest regards, Seto Marsono, General Manager.
See original
T***a
Transit
6.1
/10
Reviewed 2 week(s) ago
I booked 2 rooms far in advance, when the check-in schedule was at 2:00 PM I arrived at 4:00 PM. Even then, I still had to wait for 1 room to be cleaned for about 30 minutes. When we arrived at our room, we were resting, suddenly an officer entered without permission with the excuse of delivering glasses (at least ring the bell/knock on the door) don't just enter with their spare key. & the AC wasn't cold + the lights kept flashing. As a result, it was only finished being repaired at 10 PM, the children were already sleepy & fussy. Room 1508, for children over 5 years old, charged for 1 adult. So 2 children aged 6 & 10 years old were charged for 2 adults. Even though they only ate cereal. While we were on vacation in another city, hotel regulations for children over 10 years old were charged for 1 adult. The officers were also unfriendly (at the restaurant & during check-out, they were unfriendly). Please fix this.
Read More
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We sincerely apologize for any inconvenience you experienced, regarding the room readiness, service, and room facilities that did not meet your expectations. We greatly appreciate any feedback you have provided, and we will immediately evaluate this with the relevant team to prevent a recurrence in the future. Once again, we apologize for the inconvenience, and we look forward to welcoming you back with even better service. If you wish, we are also very open if you wish to contact us directly for further feedback. Warmest Regards, Seto Marsono, General Manager
See original
S***a
9.1
/10
Reviewed 3 week(s) ago
Please, the wifi is jammed...but overall everything is okay.
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We apologize for any inconvenience caused by the in-room amenities not meeting your expectations. This feedback is very valuable to us and will be forwarded to the relevant team for improvement. We greatly appreciate your feedback and look forward to welcoming you back in the future. Warm regards, Seto Marsono, General Manager
See original
ra
rya a.
10.0
/10
Reviewed 3 week(s) ago
highly recommended swimming pool and cool place to hang out
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Ms. Rya, Warm greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We are delighted to hear that you had a pleasant experience during your stay with us. We appreciate your feedback and look forward to welcoming you back for a better and more enjoyable experience in the future. Warm regards, Seto Marsono, General Manager.
See original
DS
Dhevy S. Y.
Business
10.0
/10
Reviewed 3 week(s) ago
Clean room. Easy access to everywhere. Around the hotel there are many food places.
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Ms. Dhevy S. Y, Warmest greetings from ibis Samarinda, Thank you for taking the time to rate our hotel. We are pleased to hear that the cleanliness of our rooms, the strategic location, and the culinary options around the hotel provided a comfortable stay. We appreciate your feedback, and we look forward to welcoming you back for a better and more enjoyable experience in the future. Warmest regards, Seto Marsono, General Manager
See original
Wendi A.
10.0
/10
Reviewed 4 week(s) ago
My favorite hotel when I go to Samarinda.
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear Ms. Wendi A, Warm greetings from ibis Samarinda. Thank you for taking the time to rate our hotel. We are delighted to hear that the friendliness of our staff left a positive impression. We appreciate your feedback and look forward to welcoming you back for a better and more enjoyable experience in the future. Warm regards, Seto Marsono, General Manager
See original
AP
Agung P.
Business
8.3
/10
Reviewed 5 week(s) ago
the electrical installation in the room often goes out
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Agung P, Warm greetings from ibis Samarinda, Thank you for taking the time to rate our hotel. We apologize for the inconvenience caused by our room facilities. We have conveyed this issue to the relevant team to be immediately checked and fixed so as not to disturb the comfort of other guests. We are always waiting for your return with a better and more enjoyable experience in the future. Warm Regards, Seto Marsono. General Manager.
See original
R***t
Transit
10.0
/10
Reviewed 5 week(s) ago
very satisfying jazakumullahu khoir, barakallah fiikum
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Sir/Madam, Warm greetings from ibis Samarinda, Thank you for taking the time to rate our hotel. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value that you have given, we are always waiting for your return with a better and more pleasant experience in the future. Warm regards, Seto Marsono. General Manager.
See original
R***y
Staycation
10.0
/10
Reviewed 5 week(s) ago
All the best with stay in Ibis Hotel Samarinda.
Find this review helpful?
Accommodation's Reply
25 Jun 2025
Dear Valued Guest,
Greetings from ibis Samarinda,
Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We’re truly grateful for your support and delighted to have had the opportunity to welcome you at ibis Hotel Samarinda. We wish you all the best as well and look forward to seeing you again on your next visit.
Kind regards,
Seto Marsono.
General Manager.
BB
Bonny B.
10.0
/10
Reviewed 6 week(s) ago
Good place and I want to stay again
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Bonny B,
Greetings from ibis Samarinda,
Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We’re truly grateful for your support and delighted to have had the opportunity to welcome you at ibis Hotel Samarinda. We wish you all the best as well and look forward to seeing you again on your next visit.
Kind regards,
Seto Marsono
General Manager
R***n
Leisure
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and very helpful at check in.
See original
Find this review helpful?
Accommodation's Reply
25 Jun 2025
Dear Sir/Madam, Warm greetings from ibis Samarinda, Thank you for taking the time to rate our hotel service. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value that you have given, we are always waiting for your return with a better and more pleasant experience in the future. Warm regards, Seto Marsono. General Manager.
See original
P***r
Business
9.1
/10
Reviewed 6 week(s) ago
A pleasant stay. Heart of the city with decent amenities for a business traveller. This was my third stay there. Breakfast is decent.
2 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest,
Greetings from ibis Samarinda,
Thank you for sharing your valuable feedback at your recent stay with us.
We’re pleased to hear that you had a pleasant stay and found our location and amenities suitable for your business needs. It’s also great to know that you enjoyed our breakfast.
We hope to have the opportunity to welcome you back for a much more pleasant and seamless stay in the future.
Best Regards,
Seto Marsono
General Manager
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2025 Traveloka. All rights reserved