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Traveloka (106)

8.4

Very Good

From 106 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.4

Meal

7.8

Location

8.7

Service and Facilites

8.2

People often mention about Flamingo Resort Cat Ba

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Accessibility (2)

Staff Friendliness (2)

In-house Restaurant (2)

Surroundings (1)

Ambiance (1)

Room Space (1)

Soundproof (1)

Bedroom (1)

Bathroom (1)

Hotel Area (1)

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Traveler Reviews Flamingo Resort Cat Ba

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Customer reviews

L***e

Leisure

9.7

/10

Reviewed 6 week(s) ago

The staff is very friendly and enthusiastic. The scenery is very beautiful. The air is fresh and comfortable.

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3 people find it helpful

Nguyen N. T.

Leisure

6.1

/10

Reviewed 19 week(s) ago

Service quality is not up to 5-star standard - the room corridor has no carpet, the hotel's soundproofing is poor so it's very noisy if people walk outside. The bathtub is not clean, the hotel is under construction so it's very dusty - the cleaning after the construction is very poor. The buffet food at the hotel has few dishes - no daily changes, boring and refilling is very slow

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6 people find it helpful

Mai A. T.

Leisure

5.9

/10

Reviewed 59 week(s) ago

The restaurant declined for extra benefit lunch I bought via Traveloka voucher. Hotel and restaurant was extremely crowded. Poor food variety among meals.

3 people find it helpful

Hui L.

9.7

/10

Reviewed 88 week(s) ago

这家住宿是大型的度假村，其实在网上评价参差不齐，住之前还是有些忐忑。但是体验确非常好，无论是员工、房间、设施还是泳池，都完全达到了五星的标准。酒店17楼的天台风景一流。几个泳池都非常好。早餐很丰富，但是从菜品的口味上说略有参差。

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PHAN T. N. B.

7.3

/10

Reviewed 95 week(s) ago

Check-in time is 3 hours late but check-out is 11 hours early, wait 35 minutes to check out. But the staff is friendly. Ordered on the app was high and then sent an email as if confirming one of my mistakes, thinking the difference was a lot of fraud, it turned out to be because I was bought expensive 600k

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12 people find it helpful

Accommodation's Reply

24 Aug 2023

Dear Valued Customers, BICH BICH, We sincerely thank you for choosing Flamingo Cat Ba for your recent stay. We thank you for noticing the friendliness of our staff. We sincerely apologize for the inconvenience you experienced in the late check-in and early check-out, as well as the waiting time to complete the check-out procedure. We are committed to improving our ability to facilitate conversions between customers. Regarding the booking experience through the app, we sincerely apologize for the inadequacies you have encountered. We understand that price inconsistencies can be offensive and we assure you that this does not reflect the intent to be misleading or misleading. We appreciate your support and look forward to the opportunity to welcome you back to provide a better experience in the future. Best regards, Le Phuoc Nguyen (Alex) Shift Manager - Flamingo Cat Ba

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Thai H. P.

8.4

/10

Reviewed 109 week(s) ago

In terms of facilities, this place is quite ok. Beautiful scenery, beautiful, modern interior. However, about the service, there are suggestions as follows: - I see on the front desk there are some discounted services for example cake and water combo at the next counter, but when I buy, the staff seems bewildered. Didn't know about that discount. I bought it at full price - While waiting, I saw that there were times when the staff gathered to talk to each other for a long time, for me, the resort positioned itself as 5 stars, it was unprofessional - In general, the attitude of the staff The staff is just right, doing the right thing, not trying very hard to make the service better

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9 people find it helpful

Vu Mai A.

8.5

/10

Reviewed 111 week(s) ago

Besides the price of 1 night is a bit high, everything is perfect, about the service, it's off the table because the staff are all gentle and enthusiastic. In the resort there are also many things to play and experience, I went on the 29th, it was raining, so I stayed in the resort. Some services such as massage, manicure, shampoo and beach bar should be tried because it's okela. Recommend me, whatever you pay for. The breakfast buffet is super rich, not afraid of not having anything to eat but just afraid of not knowing what to eat kkkk

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9 people find it helpful

Le Son

6.3

/10

Reviewed 112 week(s) ago

Khách sạn khá đông đúc, xô bồ. Buổi tối ở trong phòng vẫn nghe thấy tiếng bật nhạc vinahouse rất to dưới bờ biển, không được riêng tư. Khu ăn sáng rất đông và chen chúc, đồ ăn không ngon. Không có chỗ để xe nên phải gửi xe ở bãi của huyện và đi xe điện về, khá bất tiện.

5 people find it helpful

Diệu T.

10.0

/10

Reviewed 114 week(s) ago

I had a great vacation here. Everything was great. The receptionist, bellman at the lobby and housekeeping were all very cooperative and supportive during my stay at the resort. The spa here is extremely wonderful. Minus point: when I bought ice cream at Lan Ha Sky Bar, the staff seemed a bit indifferent.

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7 people find it helpful

Cong T. N.

6.3

/10

Reviewed 144 week(s) ago

Send the car too far. The reception or the tram did not say clearly that the day was 23h when the tram stopped running. 22:54 called to pick up the car from the car park 2km from the Resort, the staff answered after working hours, saying that when they came out to pick up, the attitude to guests right on the car was picked up. Never come back. 4 star hotel but bad in terms of service.

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11 people find it helpful

duc

4.5

/10

Reviewed 147 week(s) ago

Lost luggage when deposited at the hotel's front desk, the experience was really bad, the staff had a reason to be crowded and because other guests voluntarily entered the counter to pick up items, so they got the wrong items. You deny responsibility and blame others arbitrarily entering to pick up the wrong thing and due to the large number of guests? At the same time, I also did not receive any apology from the hotel's staff, the service and attitude of the hotel staff was too bad.

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14 people find it helpful

Do Cam A.

9.4

/10

Reviewed 149 week(s) ago

Vị trí cảnh đẹp, không thua kém gì các địa điểm ở khu vực Miền Trung

3 people find it helpful

Nguyễn T. A.

6.0

/10

Reviewed 150 week(s) ago

I find it not up to 5 star standard. The room does not have a chair to sit and drink water.

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2 people find it helpful

Nguyen

9.7

/10

Reviewed 154 week(s) ago

Hài lòng, may mắn hôm đó tới từ 12 rưỡi và được check in nhận phòng luôn☺️

7 people find it helpful

Huyen l.

8.5

/10

Reviewed 160 week(s) ago

Mọi thứ đều OK, tuy nhiên bữa sáng hơi ít món

3 people find it helpful

Accommodation's Reply

31 May 2022

Hi Luu Thi Huyen, Thank you for coming to Flamingo Cat Ba Resorts and taking the time to share your impressions of your stay here. It's great to know that you've had a pretty fulfilling experience. With all her prayers, Resorts would like to acknowledge your contribution, because this is an opportunity for Resorts to improve further and bring you more beautiful memories in the following vacations. Wishing you and your family good health and happiness always. Best regards, Dang Quoc Trang Flamingo Cat Ba Resort General Manager

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Nghĩa L.

8.8

/10

Reviewed 161 week(s) ago

Khung cảnh đẹp, bãi biển đẹp, chỗ để xe ô tô thì ít, phòng thì bé quá, mình ở phòng tầng 16 nhưng ban công hẹp, Chill biển không đã vì vướng cây, ăn sáng đi hơi xa sang toà khác, đồ ăn thì đơn hơi đơn điệu cần bổ sung thêm, nhân viên thì mình thấy khá nhiệt tình

8 people find it helpful

Accommodation's Reply

22 May 2022

Dear Le Anh Nghia, Thank you for choosing Flamingo Cat Ba Resort for your vacation and the Resort also regrets that your experience at the Resort was not complete. However, with your feedback, the Resort can better understand the expectations of our customers as well as what we can do to become more perfect, to be able to turn Flamingo Cat Ba Resort into a resort. ideal resort of tourists when coming to Cat Ba island. Flamingo Cat Ba Resort hopes to still have the opportunity to see him again and bring him more memorable memories. Wish you always full of joy and happiness in life. Best regards, Dang Quoc Trang Flamingo Cat Ba Resort General Manager

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Nguyen Q. M.

6.5

/10

Reviewed 162 week(s) ago

Flamingo có vị trí và thiết kế rất đẹp, phù hợp để nghỉ dưỡng. Tuy nhiên cách thức phục vụ, chăm sóc khách hàng của nhân viên (đặc biệt là Lễ tân) chưa tương xứng với chất lượng 4-5*. Rất mong các bạn có thể cải thiện khâu này. Thankd

4 people find it helpful

Accommodation's Reply

22 May 2022

Dear Nguyen Quang Minh, With all his request, Flamingo Cat Ba Resort would like to acknowledge your feedback about the service and quality of the Resort. Understanding the thoughts and feelings of customers helps the Resort be able to see the shortcomings to become more perfect. Thank you for coming to Flamingo Cat Ba Resort and taking the time to send your feedback to the Resort. Hopefully the next time you come back here, you will have a more complete experience. Wishing you and your family a lot of health and happiness. Best regards, Dang Quoc Trang, Flamingo Cat Ba Resort General Manager

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9.7

/10

Reviewed 162 week(s) ago

It's beautiful, the staff is very enthusiastic

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4 people find it helpful

Accommodation's Reply

22 May 2022

Dear Hanh, Thank you for leaving your comments about your stay at Flamingo Cat Ba Resort. Each review is always a motivation for Flamingo Cat Ba Resort to make more efforts in improving service quality. Because with Flamingo Cat Ba Resort, nothing is more precious than customer satisfaction, nothing is more precious than the wonderful experiences the Resort can bring to its valued guests. Hope the Resort will always have the opportunity to welcome you in your next travels and leave you with more beautiful memories. Wishing you and your family a lot of health and happiness. Best regards, Dang Quoc Trang Flamingo Cat Ba Resort General Manager

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Linh P.

6.8

/10

Reviewed 162 week(s) ago

The hotel does not have a dirty bag, there is no chair in the room, there is no pole to dry wet clothes in the room, when swimming, there is no place to store wet clothes, poor soundproofing, lying in a room where the door is open or people are walking in the room. outside the water corridor is heard quite clearly. The hotel is very nice, the common areas are very good, but the room area lacks furniture, so the experience is not very good. Hope the hotel improves to make customers feel more comfortable

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6 people find it helpful

Accommodation's Reply

22 May 2022

Dear Chulin, First, allow Flamingo Cat Ba Resort to thank you for choosing Flamingo Cat Ba Resort for your vacation in Cat Ba Island. Flamingo Cat Ba Resort always wants to give each of its guests the most complete and secure experience, and not being able to meet her satisfaction is what the Resort is extremely sorry about. However, with her sharing, the resort can understand what it needs to do to further improve the quality of service and service. I hope that you will give Flamingo Cat Ba Resort the opportunity to welcome you on your next vacation on Cat Ba Island so that the Resort can make up for its shortcomings. Wishing you and your family all the best! Best regards, Dang Quoc Trang Flamingo Cat Ba Resort General Manager

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t Bo

6.6

/10

Reviewed 164 week(s) ago

We came to check in, waited for a long time, but no one asked us.

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Accommodation's Reply

05 May 2022

Hi Thi Bao Dat Nguyen, Restoring tourism after a long time of epidemic is not an easy thing, and Flamingo Cat Ba Resort is also trying its best to move forward on this bumpy road. Not being able to give you a full experience from the first impression is a pity for the Resort. Thank you for leaving feedback so that Flamingo Cat Ba Resort has the opportunity to recognize and further improve service quality and service attitude - the biggest memories of the majority of staff here. We hope that Flamingo Cat Ba Resort will still have the opportunity to welcome you back and give you more memorable impressions. Wishing you and your sister the best! Best regards, Dang Quoc Trang Flamingo Cat Ba Resort General Manager

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