Overall Ratings & Reviews Mercure Han Sur Lesse

Kitchenette was a surprise bonus - never seen that before, but there were no bowls only plates. Like the separate bunk bed area for the children.

As others have mentioned before, if arriving by car, use the parking by the church. Its free between 18.00 and 09.00 and far cheaper and easier to access than the mercure underground parking (€15).

Lovely hotel. Excellent common spaces and terrace. Staff at the Lounge were gracious and warm.

In the last leg of our driving holiday, I specifically chose a Mercure hotel as we were going to be driving for 7/8 hours and I wanted a hotel I could trust to give us quality rest. I found the Mercure Hun-Sur hotel, made sure it had a restaurant, as our intention was to have a drink and a meal and go to sleep. An hour after I booked, I received an email saying that the restaurant will be closed. This upset our plans but the same email said there will be bar food available, which was fine for us. Unfortunately, once checked in we were informed that the bar food wasn’t available either. Not only that, they couldn’t even prepare a cheese platter or a sandwich for us. To add insult to injury, there were no eateries open in the village which meant we had to get back in the car and drive to another town, which was the least thing we wanted to do at that time. Because of this distress caused at a time when we needed rest and calm, I respectfully ask that I’m refunded the price of the room which was charged to my card.

Beautiful new hotel with fab pool.

Staff very helpful, breakfast good and the area is a very nice place to stay.

If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappointment. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing. The variety of hot meals was also very basic. On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.

Nice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again. The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again

The property is new and the room we had was well laid out for family with kids. When walking in there is a nook with bunk beds. The a small kitchen and the a queen bed. Only downside was that ac did not work and the removed parking charge to address this inconvenience. Keep in mind that many of the restaurants closed their kitchen at 1830. The hotel kitchen was not open at all.

Check in person was very helpful. The room had less floor space than most rooms we have stayed in but was very well appointed with lighting and amenities. We would recommend it to friends.

Everything was great.

GREAT PPROPERTY AND VILLAGE! Staeyd here instead of Rochefort and was very pleased. Modern location with great service and staff. Clean, nice pool, good bar and restaurant. A/C, great bathroom. Location is awesome in this small little jewel of a village that has just enought quality cafes and brasseries.

Nice hotel, small swimming pool, but sufficient for a few swims to warm up. It was beautuful weather so I could enjoy the back-terrace and the beer(s) outside. Nice walk through the countryside village.

Very nice renovated hotel with a great breakfast and nice pool to relax. Very close to Grotten van Han and it’s wild animal park

Stay was good nice pool but limited. Room was good but with the smoke detection device gad been played with. Reported but they said they would look after we leave. Breakfast was ok but limited

Very nice hotel, everything was perfect

Very clean and good service. Great location for walking in some lovely areas.

Check-in and out are a bottleneck. Which is not interesting in Corona times. This should go much more fluently. We couldn't eat in the hotel, so we had to find some take away. In the morning, due to covid-rules, we had to eat breakfast in our room. Luckily there was a table to eat. Only, we didn't have enough bread, and when I went down to get some, we couldn't have a baguette, which my son would really have prefered. The hotel is very new (smells new). It was my most expensive hotel ever and it was the first time there was no possibility to drink tea in the room. This should be really there ! I didn't drink something hot for two days, because you can't go to a café to drink this at the moment. This should improve as well as the check-in and check-out. We took this hotel because it has a swimming pool, which we couldn't use due to covid-regulations.

Fint og moderne hotell. Stort rom med gode senger. Frokosten kunne vært bedre men var helt ok. Svømmebassenget var fint men kunne gjerne vært et par grader varmere. Praktisk parkering i garasjen under.

Hôtel top et service top Le seul souci a été d’avoir été dirigé vers une chambre hors service et nous nous sommes aperçus lorsque nous avons voulu utiliser la salle de bain… pas génial à voir… et alors que nous sommes arrivés fatigués et tellement tard… Nous avons dû changer de chambre. Après ce désagrément, tout était très bien.