Overall Ratings & Reviews The Gran Resort Elegante Atami

Not clean, nonexistent service and not well maintained

The Onsen was good. It is a steep 10 minute walk down to the station, but the view was good. Food options are near the station.

I guess I didn’t check the location more carefully. But it was very steep hill to walk to this hotel. You need to have strength to get there! Even though it’s about 10 mins walk from the station, it was challenging. I asked the staff if they offer ride but only when you arrive and leave at certain time, which we didn’t know until later. Maybe it wasn’t busy season when we went later in October? We didn’t see almost any other guests at the hotel! Ok, I saw one lady. The elevator was no a/c and unbelievably hot! We stopped using it. The breakfast was a Japanese traditional style with local fish. We stayed 2 nights. It was exactly the same food for 2 days. I think if you want to see fireworks, this is good as you can see the ocean. Otherwise remember you need to walk very steep hill even in rain!! Their futon is very thin! It was hard to sleep! The room is clean and their hot springs are fine. When we leave the hotel they gave us ride to the station.

I stayed for one night with my friend and it was lovely. The staff were very kind and helpful. The location is convenient to the station and they offer a pick up/drop off service. My room was great and the view from the balcony was fantastic. Thank you!

Onsen great. Property good.

Awesome view from the balcony!

Staying here was one of our highlights. The onsen was amazing. Clean and very enjoyable. Our room was also very clean and comfortable. The futons were very soft, and the air circulation was good. The only thing is, i wish we booked more nights here.

The location is not convenient , each time we need to take a taxi to station.

For the customer who wants to experience food, should reserve the dinner and/or lunch when you make a reservation. The hotel is on the hill, may ask hotel for a shuttle bus for visit, it is little hard to walk to the hotel. Views was very good and quiet, I enjoyed it very much.

Staff were very kind & helpful. There was a misunderstanding with our room due a web issue which they quickly worked to rectify - excellent service. We spoke Japanese so not sure if they can speak much English. They had a bus to give us a lift down to the station after check-out. The breakfast option was really worth the additional cost - it was wonderful

I liked everything but one thing that was troublesome was no own shower in our room.

Comfy, convenient, at reasonable rate - very good value for money

Very friendly and helpful staff. Excellent breakfast both mornings. Very clean and all worked well. Hot enough water in the bath.

熱海の温泉なのに部屋風呂無し大浴場23時までは、あり得ない。 朝ごはんは美味しい

とてもいい宿泊施設です

夜は熱海駅周辺で食事をしたかったので、朝食付きのプランにしました。 朝食は品数が多く、また美味しくとても満足でした。 ホテル自体は古く同様に設備も古いものの、清潔に保たれ不満はありませんでした。 風呂は大風呂が一つとサウナがあり、快適に使用できました。 フロントの女性の方は外国籍の方でしたが、日本語が流暢で何も問題ありませんでした。

部屋からの眺めが最高によかった。 朝のご飯もおいしかったです。

料理は最高においしかったです。また、スパークリングや赤白ワインも期待以上でした。 温泉は設備が古く露天もなく、外の景色は見えないのは残念でした。設備は古いですが清掃はしっかりされていました。全体としては価格に見合ったサービスと感じました。

電源がひとつしか部屋にない、古いホテルでリノベーションしているとは思いますが、PC、モバイル等同時に充電できない

La chambre traditionnelle était extraordinaire. Nous avons apprécié énormément notre séjour.