On my first night, experienced aircon issue in the middle of the night, woke up by feeling hot, called front desk no one pick up, have to walk to front desk to get staff to look at it, they rectify it within 10mins, next day face another toilet bowl flushing issue, call front desk to get engineer to fix, return back from shopping it was then fixed. I feedback to duty manager on my room issues, he listen to my complaint and help me to change to a premium suite right away, thumbs up to his professionalism to act on upgrade my room and check on it facilities before I move over, overall I like this hotel due the the location and cleanliness and staff are always friendly to help.