We booked a six days trip for Riu Dubai, send them an email that we are celebrating a special occasion and if possible early check in. They replied back with the check in request but not asking me anything about my special occasion.That was very disappointing. We are Riu Hotel’s customers for more than twelve years, and that never happened. Probably policy company. Regular customers didn’t get any benefits. Hotel staff were very nice, very polite, always ready to help. Food was good but repetitive. Good choices of drinks. Overall we had a good holiday.