Overall Ratings & Reviews Surety Hotel, Autograph Collection

The hotel was very nice. It was a cool building and

Sean was very helpful at the front desk and would return in the future - thank you!

Very easy checkin!

Very clean and modern hotel located in downtown Des Moines. Staff was very friendly and helpful. They even made my husband a cup of coffee even after the coffee bar had closed. We also ate at the on location restaurant for lunch and it was delicious (guests get 10% off their meal too!)

Didn’t like parking.

The hotel itself was very bean and unique. The staff in the restaurant were very rude. Went to have drinks before dinner, no one there to greet you or let you know that dinner didn’t start until 5. Sat at the bar after asking the bar tender if that was ok, he said it was fine. Then basically was ignored the entire time we sat there. Would not ever dine there…

We really enjoyed our stay at Surety! We wanted a luxurious feeling hotel at a reasonable price and we got that here. The room was classy, clean, comfortable and quiet! We were on the 8th floor and had a great view while a thunderstorm rolled in at night. All of the staff we interacted with were friendly and helpful. We lucked out with street parking so that was easy and way cheaper than the lot. We’ll definitely be back!

Everything was perfect! Great hotel!!

Everything was wonderful except the parking. Explanation of where to park needs to improve for people traveling from a long ways away.

Beautiful place, friendly staff, and great location!

Attention to aesthetics was very nice upon entry. Welcoming front desk staff that provided disclosure of amenities. Rooms are clean with a helpful fridge. Guests should be aware that the hotel is in near proximity of the train track system. Overnight there will be a midnight -1am noice disturbance. The hotel offered complimentary ear plugs for this. Overall a very reasonable option for guests visiting the downtown Des Moines area.

Basic hotel - no bellman - no valet - no housekeeping - small rooms and one person working desk - restaurant has poor food -

Modern with vintage flair. Really nice and comfy beds. Big bathroom

Didn't like the parking situation

Great hotel. Lobby bar had good food and drinks. Rooms are pretty small though.

Very nice

Phenomenal hotel. Beautiful space with an excellent restaurant and extremely comfortable.

All qas good

Nice hotel. Friendly staff and nice lobby

Excellent location and beautifully decorated hotel.