Apartemen Grand Kamala Lagoon by Cheapinn

Explore Apartemen Grand Kamala Lagoon by Cheapinn
8.1
Very Good
From 1,464 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.8

Location

8.3

Service and Facilites

7.9

People often mention about Apartemen Grand Kamala Lagoon by Cheapinn
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Ambiance (55)
Bathroom (54)
Bedroom (50)
Accessibility (38)
Surroundings (31)
Staff Friendliness (31)
Wifi (31)
Distance to City Center (29)
Hotel Area (29)
Activity Option (24)
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Traveler Reviews Apartemen Grand Kamala Lagoon by Cheapinn

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Customer reviews
F***o
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8.3
/10
Reviewed 5 day(s) ago
Lots of baby cockroaches, the rest is okay
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1 people find it helpful
A***s
icon-origin-TRAVELOKA
6.3
/10
Reviewed 1 week(s) ago
Usually the service is good, but this time it was a bit disappointing. The TV and Wi-Fi didn't work. And there were lots of small cockroaches.
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Renawati
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7.0
/10
Reviewed 3 week(s) ago
The price was cheap, but the sheets were dirty, the TV was difficult to use, and the electricity token beeped when I turned it on, saying it was overused, even though it only had the refrigerator, TV, and AC. However, the receptionist was friendly and helpful.
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2 people find it helpful
R***d
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Staycation
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6.4
/10
Reviewed 5 week(s) ago
The staff is good, but the room and interior are not supportive, there are still many shortcomings and their suitability should be checked again.
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2 people find it helpful
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Fitron R.
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9.4
/10
Reviewed 6 week(s) ago
Yes, it's nice, safe and comfortable, but sometimes you get a room that smells of cigarette smoke.
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2 people find it helpful
N***a
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
lots of cockroaches, water heater doesn't work, electricity token expires at midnight, bed sheets are not clean
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1 people find it helpful
N***a
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Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
The apartment was full of cockroaches, there were no cutlery, the hot water didn't work, the mattress and sheets were damaged.
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S***a
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Staycation
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5.0
/10
Reviewed 6 week(s) ago
The room was completely unsaleable. The door was broken, there were cockroaches, and the sheets were missing. Still no refund even though it was the hotel's fault. I cannot recommend it to other customers.
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2 people find it helpful
R***d
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Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 7 week(s) ago
The check-in time is longer than the specified time.. the single bed is already tilted.. the bathroom door is difficult to close, you have to slam it a bit before you can close it..
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R***a
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Staycation
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7.5
/10
Reviewed 7 week(s) ago
1. I checked in at 2:31 PM (the system said 2:30 PM). The room wasn't ready yet. I was directed to another room that looked unused for a long time. There were black watermarks on the walls, a musty smell, and lots of baby cockroaches running around. 2. I was moved to the room I was in, but there were still lots of baby cockroaches coming in and out of the corners and under the sofa. 3. There were no toiletries. After confirming with the agent, they told me they were out of stock and that towels were being dyed and would be delivered once they were finished. They weren't there until check out the next day. 4. My child couldn't sleep in the single bed because the bed was already slanted and sagging, and the bottom bunk was even sagging. In the end, we slept together in the main room, with a queen bed. 5. I couldn't sleep because it was cramped. I only fell asleep after dawn and woke up at 6:48 AM because I was so hot. When I left the room, the power was out and my token was 0 (and I didn't top it up until I got home). At 6:48 a.m., I immediately chatted with customer service via WhatsApp and sent a photo of the meter box. At 7:16 a.m., I was informed that it would be processed and a token number sent. At 8:15 a.m., I tried to confirm again and was informed that the technical team was assisting me, as the token was purchased through a dedicated building management app. At 8:44 a.m., I tried to confirm again, but they said the team was checking because the meter ID number had been deleted, even though I had sent a photo of the meter ID box at 6:48 a.m. At 9:58 a.m., I confirmed again and said I was in the building management queue. After that, someone came to my room and offered to offer me a check-out until 1 p.m. — what's the point if it's hot inside? I asked what was the reason, and they told me there was an app error, even though they had previously confirmed that they were in the queue. I asked how much the token should be. They said it was 100,000 Rupiah per guest. Why was it turned on at 4 p.m.? The token was already turned on by the next morning, and it was already 0. They then replied that there had been a guest who had checked in earlier, even though they had previously told me it was 100,000 Rupiah per guest. By the time we checked out, the token hadn't been credited. What a disappointment.
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M***d
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8.3
/10
Reviewed 7 week(s) ago
Yes, it's worth the price.
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3 people find it helpful
w***u
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Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 7 week(s) ago
The unit is full of insects. The kitchen cupboard is dirty. The TV volume can't be lowered. The TV remote has no batteries.
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A***a
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8.1
/10
Reviewed 7 week(s) ago
The room was dirty, full of small cockroaches. The AC lights kept turning on and off. The parking card wouldn't work. In the end, I left the unit. The service and the room were dismal.
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N***y
icon-origin-TRAVELOKA
5.6
/10
Reviewed 8 week(s) ago
The facilities are not satisfactory, the room has lots of small cockroaches, the mattress smells musty, the blanket is shabby, there is no doormat, the room is leaking, it was only cleaned when I wanted to check in.
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2 people find it helpful
R***y
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Staycation
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
VERY BAD!! - THE ROOM LIGHTS KEPT GOING OFF - THE AC WAS OFF - THE AGENCY WAS VERY IRRESPONSIBLE TO CHECK IN - THE ROOM WAS DIRTY, LOTS OF COCKROACHES - HIGHLY NOT RECOMMENDED - VERY BAD - HIGHLY NOT RECOMMENDED!!! - VERY VERY DISAPPOINTMENT!!!
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2 people find it helpful
k***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.3
/10
Reviewed 10 week(s) ago
The unit is mostly inhabited by cockroaches, there are lots of insects in the mattress, it is not habitable and it is not cleaned
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1 people find it helpful
C***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 10 week(s) ago
There are so many cockroaches that it's not good to order again, the quality should be maximized again, bro. So many of them don't work, I've even had to replace 2 rooms, sigh.
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1 people find it helpful
D***n
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Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 11 week(s) ago
Dirty place, leaks, lots of cockroaches
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2 people find it helpful
H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
Plus: Netflix works in the room and the AC is cool. Minuses: No Wi-Fi, dirty bathroom, clogged sink & lots of small cockroaches in the toilet.
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2 people find it helpful
j***r
icon-origin-TRAVELOKA
6.9
/10
Reviewed 11 week(s) ago
the stove is not on the air conditioner is leaking, the blanket is stained, its bhetap is filled ga ga full
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1 people find it helpful
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