Dear Benny, thank you for your review.
Sorry for the inconvenience during your stay. We will improve it again for our future services. Regarding the check-in process, apologize in advance that our staff is not on standby at the property so we need to confirm your arrival time. In the hotel policy it is written to contact us 3 hours before your desired check-in time. For last minute bookings, please contact us immediately to arrange your check-in time as our staff is not stationed in the unit.
Regarding the deposit it has been stated in the hotel policy, to pay before check-in.
Thank you for using our services, we are waiting for the next opportunity.
Have a good day!