Dear Ms. Ika, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you had a pleasant stay. Thank you for your positive feedback regarding the friendly staff, spacious and clean rooms, and the varied and delicious breakfast. Your compliments inspire our entire team to strive to maintain the quality of service, comfortable rooms, and varied breakfast options for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel for your next stay. Sincerely, Cerila Bertania Sari, General Manager

Dear Ms. Hilda, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you found Aston Kemayoran City Hotel to be a valuable choice in the Kemayoran area. Thank you for your trust and appreciation. We will continue to strive to provide excellent service, comfort, and a memorable stay for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit. Sincerely, Cerila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our friendly service, clean hotel, delicious food, and convenient location during your stay. Thank you for your positive review, and we hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager

Dear Guests, Thank you for choosing Aston Kemayoran City Hotel for your stay. We sincerely apologize for the inconvenience you experienced during your stay, particularly the room change on the second day and the changes to the amenities provided at the time of booking. We understand that this inconvenience occurred despite your booking for two nights in the same room type and at the same price. We deeply regret that this situation did not meet our expectations and service standards. We are grateful for your valuable feedback. We will strive to improve all aspects of our services, including room types, amenities, and services, to ensure that such an incident never happens again. Thank you again for your valuable feedback. We will do our best to provide you with even better service on your next stay. Thank you. General Manager Cyril Bertania Sari

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Thank you for your appreciation of our friendly staff, the variety of breakfast options, and the cleanliness and comfort of our spacious rooms and bathrooms. Your positive feedback is an encouragement to our entire team to continue providing the best service and comfortable accommodations for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next stay. Sincerely, Cerila Bertania Sari, General Manager

Dear Ms Ony, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you had a good and comfortable stay with us. Your kind feedback is truly appreciated and motivates our team to continue providing the best possible service and hospitality to every guest. We look forward to welcoming you back to Aston Kemayoran City Hotel for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate your wonderful review. We are delighted to know that you enjoyed our spacious and cozy rooms, as well as our convenient location. It is great to hear that our proximity to JIEXPO, nearby office buildings, cafés, and restaurants made your stay more comfortable and enjoyable. Your kind feedback is a great motivation for our team to continue providing exceptional hospitality and memorable experiences for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We sincerely appreciate your wonderful review and are delighted to know that you had a pleasant and comfortable stay with us. It is great to hear that our convenient city location made it easy for you to travel around and that our team contributed to a memorable experience. A special thank you for recognizing Ibu Riska. We are pleased to know that her attentiveness in informing you about your laptop left behind made a positive difference. We will gladly share your kind words with her, as they serve as great encouragement for our team to continue delivering exceptional service. Thank you once again for your trust and appreciation. We look forward to welcoming you back to Aston Kemayoran City Hotel for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you had a pleasant stay with us and that you found our hotel clean and comfortable during your visit. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering the best possible experience for every guest. We look forward to welcoming you back to Aston Kemayoran City Hotel for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you loved our food, the beautiful sky view, and the rooftop experience. It is truly rewarding to hear that these aspects of your stay made your visit even more enjoyable. Thank you for your kind feedback. Your support motivates our team to continue providing memorable experiences for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel for another wonderful stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Mr./Ms. Beddu, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Thank you for appreciating the beautiful views, the comfort of your rooms, and the delicious food at our restaurant. Your positive review is an encouragement to our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to Aston Kemayoran City Hotel again in the future. Sincerely, Cerila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience with us. We are pleased to know that you found our staff friendly, enjoyed the spacious room, and liked the quality of our food. On behalf of Management, We sincerely apologize for the delayed check-in process and appreciate your understanding during the busy Jakarta Fair weekend. We are continuously working to improve our operational efficiency to provide a smoother arrival experience for our guests. We also regret the inconvenience you experienced at the breakfast toast station. Waiting 40 minutes for your butter request is certainly not the level of service we strive to provide. Please accept our sincere apologies, and rest assured that your feedback has been shared with our Food & Beverage team for immediate evaluation and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience at Aston Kemayoran City Hotel. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate your continued trust in staying with us on multiple occasions. It is wonderful to know that our convenient location near PRJ and the quality of our food have made your stays enjoyable. Your continued support means a lot to us and motivates our team to keep delivering the best service and hospitality. We look forward to welcoming you back to Aston Kemayoran City Hotel for another pleasant stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your overall stay with us. On behalf of management, we apologize for the inconvenience you experienced upon arrival, as one of your rooms was not available for service more than an hour after the scheduled check-in time. We understand that this certainly affected your comfort, and we are sorry for this incident. We have forwarded your feedback to the front desk and housekeeping departments for evaluation to improve coordination and ensure rooms are available on time for check-in. Thank you for your understanding and valuable feedback. We look forward to welcoming you back to Aston Kemayoran City Hotel and providing you with an even better stay on your next visit. Sincerely, Cyril Bertania Sari, General Manager

Dear Mr./Ms. Giumiati, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you were satisfied with your overall stay with us. On behalf of management, we apologize for any inconvenience you experienced regarding the availability of rooms upon check-in. We are very sorry that when you checked in at approximately 4:30 PM, there was only one room available, and another would become available about 30 minutes later. We understand this was disappointing, as our check-in time is 2:00 PM. This situation does not reflect the standard of service we expect. We have forwarded your feedback to the front desk and housekeeping departments for evaluation to improve coordination and ensure room availability at the scheduled check-in time. Thank you for your valuable feedback. We hope to welcome you back to Aston Kemayoran City Hotel and provide you with an even better experience on your next stay. Sincerely, Cerila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our excellent location, proximity to the Jakarta Convention Centre (PRJ), and diverse amenities. Your compliments regarding the cleanliness of the hotel and rooms, the comfort of the beds, the views from the rooms and balconies, the ample and free parking, and the convenient access to food and daily necessities are very important to us. We appreciate your constructive feedback on some areas where we can still improve. On behalf of the management, we apologize if the lobby area did not meet your expectations, as well as any inconveniences regarding the welcome drink, the cleanliness of the service areas, the quality of the WiFi connection, and the variety of the breakfast menu. We have noted your feedback on the taste of the breakfast menu and will forward it to our Food and Beverage team for evaluation and future improvements. Your feedback is invaluable in helping us improve the quality of our facilities and services to provide a better experience for all our guests. We sincerely hope to welcome you back to Aston Kemayoran City Hotel and provide you with an even more satisfying stay on your next visit. Sincerely, Sirila Bertania Sari, General Manager

Dear Mr. Afzar, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that your room upgrade to a family room was a wonderful and special surprise for you. Reading your story makes us happy, especially knowing that our team's service created such a positive and warm impression throughout your stay. We particularly appreciate your appreciation for all the helpful staff, from providing guidance when you were on other floors to the unsolicited assistance from the housekeeping team. Genuine and attentive service is one of the values we always instill in our team. Thank you for your kind wishes and blessings for Aston Kemayoran City Hotel. May the kindness you have shown through this review return to you and your family with abundant blessings. Amen. We hope to welcome you and your family back again in the future for another memorable stay. Sincerely, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that Aston Kemayoran City Hotel was one of your choices when visiting the Kemayoran area. We are pleased that you were satisfied with the services and facilities we provided during your stay. Your compliments motivate our entire team to maintain and improve the quality of our services to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Sirila Bertania Sari, General Manager

Dear Ms. Lizan, Thank you for choosing Aston Kemayoran City Hotel! On behalf of management, we apologize for the inconvenience you experienced while having breakfast with us. We understand your disappointment at the lack of a wide selection of fresh fruit, especially since you arrived during breakfast service hours. We have shared your feedback with our chef and food and beverage teams so they can take special action, particularly to ensure that breakfast items are available and replenished until the end of service hours, allowing all guests to enjoy a complete menu. We greatly appreciate your feedback, as it is crucial for us to continuously improve the quality of our service and the dining experience for our guests. We look forward to welcoming you back again on your next visit with an even better experience. Sincerely, Cyril Bertania Sari, General Manager

Dear Mr. Handry, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that our hotel was your recommended choice for your visit to Jakarta. We are also pleased that the convenient access from Soekarno-Hatta Airport and the comfortable and uncrowded environment made your stay very pleasant. Your compliments encourage us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Sirila Bertania Sari, General Manager