Overall Ratings & Reviews Cove Matahari Senja

Upon check-in, I was only given one towel. The TV was on but had no sound. I booked a queen bed but got a twin bed because the AC was broken. I tried to ask to be moved the next day, but there was no response. The female staff was unfriendly, even though I booked on my own app under my friend's name, but she told me not to interfere because I didn't book it. I smoked in the smoking area, but the staff didn't seem to believe me, even though there were cigarette burns on the table in the room before we checked in. The nightlight above my eyes was very bright. The facilities list said "toiletries," but there was no soap/shampoo, toothbrush, or even tissues provided. I checked out at 11:30 because I wanted to eat in front of the inn. I wanted to leave my luggage but wasn't given permission because once checked out, you're not allowed to leave your belongings. It was very inflexible. I also work in hospitality, but I've never been this inflexible with guests. Hopefully, they can improve in the future.

Actually the hotel situation is nice, but the room cleanliness needs to be improved. It's dusty, stuffy and the mattress still has hair from other customers.

A great place to stay, peaceful, clean, and comfortable. I’d gladly come back.

At first I was hesitant to book this inn because some reviews said it was lacking in cleanliness. However, after some considerations, the price was affordable (under 200 thousand) and I only needed 1 night to stay, so I tried booking it. Wow, it turns out the room is comfortable, quite clean and the staff is friendly. I will come here again next time.

The reception staff was not friendly, when we asked for an extra bed the answer was very curt. In the end, we had to book another room.

Just an ordinary hotel with a good location.

Check in time, waiting for an hour for staff, no one on standby in the lobby or front desk Not recommended

Coming home late and leaving early is not a problem, everyone can access transportation that is available 24 hours, so don't worry.

There are a lot of price regulations like a 2-star hotel, but there is no toilet paper, table, or water. It is not recommended to stay at this accommodation. You will regret it. It is the first time I have found this accommodation in Bali that has many rules and the caretaker is careless and unfriendly, when checking in Mlah playing on the phone, not appreciating the castemer's arrival.

The sheets looked like they hadn't been changed. Lots of hair. One pillowcase was wet and the other was dirty. I asked for them to be changed but the staff didn't want to change them, saying it would be a hassle to have to clean them again.

don't stay here, the photos don't match reality. originally the room was dirty & smelly. the sheets were stained with dirt and the smell was everywhere. all the employees are not friendly, talking to customers feels like talking to animals. will never stay here again.

Stayed for 3 days, the room sheets and towels were not changed, even though I had asked for them to be changed.

Maybe the wifi could be better because in the room it often loses connection. It's only good in the lobby.

Friends come just to play for a while, not to stay overnight, but you can't come in, that's really strange! The bitchy female staff, all the guys, are pretty decent! There is no shampoo and soap or drinking water. What a terrible hotel this is!

ask for a room above the one below :( directly for the "mom" who takes care, please don't be so rude. Same mas" who takes care as much as he wants, he is friendly" he said. Please improve the housekeeping, be friendlier, take more care of those who stay 🙏 🏻

Highly recommended to stay here.

No soap, no shampoo, they said no stock, will restock tomorrow, only provide 1 towels, the trash can didn't empty before the next guest check in, and this inn doesn't allowed kids. They didn't even write down the policy clearly before reservation. Very bad experience

Very bad service, staff is not friendly.

The staff is friendly, the overall cleanliness of the hotel is actually clean, but in my opinion the mattress, pillows, and room are a bit musty, the room lights are a bit dim, maybe the pillows and sheets can be replaced, I got room 104 if I'm not mistaken.

Stayed here during the Eid holiday, immediately took 3 rooms for the whole family. The rooms are comfortable, clean, spacious. The bathroom is quite large, the hot water works. Just in case you still have to bring your own toiletries. The parking lot for cars is a bit small. There is a shared kitchen, you can cook there. There is a refrigerator, stove, and a spacious dining table. For a place to rest during a holiday with family, it's okay.