Grand Universe Lucca, Autograph Collection

Explore Grand Universe Lucca, Autograph Collection
9.4
Exceptional
From 36 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.8

Traveler Reviews Grand Universe Lucca, Autograph Collection

Number of reviews per page
20
40
Top reviews
Yavuz
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Super central, overlooking two cute piazzas. Great pizza restaurant next door. Rooms are a bit too small - even though we stayed in a mid tier one with the view. The gym is way too basic. Some dumbbells, a bench and a treadmill (and a super old elliptical). It needs a cable machine at least…
Russ
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

❤️‍🔥
Sasha
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Amazing stay, clean trendy and great restaurant right in the center of town!
Andy Viktor
icon-Business Family
Business Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Best
Robert
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people.
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Christine
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!
Greg
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Absolutely a fabulous property, wonderful staff and location
Edward
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.
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Alex
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Great staff, extremely comfortable room, no notes
Eric
icon-Leisure
Leisure
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The location is great and the staff was super friendly and competent! Will come back!
susan
icon-
8.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.
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David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Gary
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Marcelo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.
Tania
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 149 week(s) ago

Expedia Group verified review

The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
ana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.
Sze Ling
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!
Nancy
icon-Leisure
Leisure
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Kevin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 208 week(s) ago

Expedia Group verified review

Great service. Large rooms!
dalbir
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 235 week(s) ago

Expedia Group verified review

This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel.
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Number of reviews per page
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