Overall Ratings & Reviews Grand Universe Lucca, Autograph Collection

Absolutely a fabulous property, wonderful staff and location

Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.

Great staff, extremely comfortable room, no notes

The location is great and the staff was super friendly and competent! Will come back!

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.

Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see

Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.

Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.

The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!

The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.

super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!

The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.

Great service. Large rooms!

This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel.

Great location in the city center, the staff is very friendly and knowledgeable. The receptionist when out of her way to assits with anything we requested. I optioned for Breakfast and its well worth, high quality items and fresh.

Vi gillade hotell Grand Universe centrala läge och den fräscha upplevelsen. Dock var vissa delar av hotellet stängt bl.a. skybar, säkert p.g.a. lågsäsong. Ingen parkeringservice tyvärr vilket medför rätt mycket merjobb då det är svårt med plats i Lucca. Incheckning tog onödigt lång tid... Icke prisvärd frukost och generellt högre priser men bra service.

Ottimo