We had agreed to arrive at the inn at 16.00, I arrived at the location at 16.30, the information was that the key was in front of the villa door, it turned out that the key was taken home by the villa guard's son. We were told to wait a while, the key only arrived at 17.00. When the key arrived, the door couldn't be opened because there was a problem with the door hinge. We asked to cancel but couldn't. Waited another 30 minutes for the door to open, it was open, the door couldn't be closed tightly, we asked to cancel again, still couldn't, the reason was that they wanted to call a doorman. But the doorman only came at 19.15, the door was dismantled when we should have been able to rest to prepare for 24.00 to Bromo. Very disappointed again with the service of this villa. The villa floor is also very bad, the villa atmosphere is very quiet. Sorry, Very very not recommended. In my lifetime of staying thousands of times in villas, hotels, and others, this is a very disappointing experience.