o***a

Transit

10.0

/10

Reviewed 2 day(s) ago

Friendly service... The room smells good and is clean in Japanese style...

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R***a

8.5

/10

Reviewed 2 day(s) ago

The most comfortable place. For a staycation with family, for some alone time. If I were to stay overnight, I'd definitely stay at Aston. It's the most comfortable. Yesterday, I had a lot on my mind, and I couldn't sleep for a few days. After spending time alone at Aston, it truly felt like the most comfortable place. Thank you, Aston 🥰

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s***i

Business

9.3

/10

Reviewed 5 week(s) ago

The front desk rarely greets people, only a few "special guests" are greeted as they enter and exit the lobby. At the restaurant during breakfast, one male staff member was very attentive to "trivial" matters that others couldn't. The only thing I hadn't gotten a drink from was the male staff member, who, sorry, was a bit bald in the middle, offered it to me. His service was exceptional.

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Accommodation's Reply

04 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize if the front desk team felt that the welcome and attention given to all guests were inconsistent. This feedback is important to us in our evaluation process so that we can continue to provide friendly, warm, and fair service without discrimination. Furthermore, we were delighted to hear your compliments regarding one of our restaurant staff members' attention to detail during breakfast. Small acts of kindness, such as offering a drink before being requested, are part of the service we strive to maintain. We will forward your compliments to the relevant team members to inspire them to continue providing the best possible service. We hope that on your next stay, our entire team will be able to provide you with an even better and more memorable experience. Thank you for your feedback and trust in Aston Cilegon Boutique Hotel. Sincerely, Yani Karmilah | General Manager

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F***i

10.0

/10

Reviewed 7 week(s) ago

Clean and friendly service. Good.

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Accommodation's Reply

01 Oct 2026

Dear Valued Guest, Thank you for your kind review and your trust in us. We are delighted to know that you enjoyed your stay with us. Your compliments encourage our entire team to strive to provide the best service with sincerity. We hope to welcome you back in the future. Sincerely, Yani Karmilah | General Manager

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Edwin W.

10.0

/10

Reviewed 10 week(s) ago

Ms. Bunga is very kind and very helpful.

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Accommodation's Reply

01 Oct 2026

Dear Mr. Edwin, Thank you for your kind review and your trust in us. We are delighted to hear that you enjoyed your stay with us. Your compliments motivate our entire team to strive to provide the best possible service with genuine sincerity. We hope to welcome you back in the future. Sincerely, Yani Karmilah | General Manager

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Salsabila G.

Staycation

10.0

/10

Reviewed 10 week(s) ago

Thank you Ka Bunga for the good response.

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Accommodation's Reply

01 Oct 2026

Dear Ms. Salsabil, Thank you for your kind review and your trust in us. We are delighted to hear that you enjoyed your stay with us. Your compliments motivate our entire team to strive to provide the best service with genuine sincerity. We hope to welcome you back in the future. Sincerely, Yani Karmilah | General Manager

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F***r

Business

8.1

/10

Reviewed 12 week(s) ago

The hotel is strategically positioned in the heart of Cilegon. Friendly staff and the room was lovely. However, it lacked soundproofing and you could easily hear other guests walking in the hallway. Overall, it was a good hotel to stay for a few nights considering the price and the location.

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Accommodation's Reply

01 Oct 2026

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our strategic location in the heart of Cilegon, our friendly staff, and the comfort of your room. We sincerely apologize for the inconvenience caused by the noise from the hallway. We appreciate your feedback regarding the soundproofing and will share this with our team for further consideration and improvement. We’re glad that you had an overall good stay with us, and we look forward to welcoming you back for another pleasant experience. Best regards, Yani Karmilah | General Manager

Dewi A.

10.0

/10

Reviewed 13 week(s) ago

Ms. Bunga is friendly and helpful. The room is comfortable.

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Accommodation's Reply

01 Oct 2026

Dear Guest, Thank you so much for your kind feedback! We’re delighted to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of your room. We truly appreciate your support and look forward to welcoming you back soon! Best regards, Yani Karmilah | General Manager

D***i

6.2

/10

Reviewed 17 week(s) ago

Book a non-smoking room, but when I check in I'm always given a smoking room or a twin room, even though the price for a single bed and a twin bed room is different. I paid more but was given a twin room. I've stayed here twice and it's always the same problem. Not to mention that when breakfast is at 9 am, drinking water is not refilled, only water is left, and food is not refilled, even though the last time for breakfast was at 10 am, now at 9 am there is no more food and drinks. With a fairly expensive room price, the food is like a 1-star hotel. Disappointed because this has happened twice.

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Accommodation's Reply

01 Oct 2026

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay, especially regarding the room type and smoking preference that did not meet your expectations. We also apologize for the breakfast experience, particularly the limited food and beverage availability during your visit. We understand your concerns, especially as this was your second stay and you experienced similar issues again. Please be assured that we take your feedback seriously and will coordinate with the relevant teams to review these matters and improve our service. We truly value your continued trust in staying with us, and we hope to have the opportunity to provide you with a much better experience on your next visit. Best regards, Yani Karmilah | General Manager

R***o

Business

9.7

/10

Reviewed 17 week(s) ago

Hotel with new facilities and strategic location.

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Accommodation's Reply

01 Oct 2026

Dear Guest, Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed our new facilities and appreciated our strategic location. We truly appreciate your support and look forward to welcoming you back for another pleasant stay! Best regards, Yani Karmilah | General Manager

Verified Traveler

Leisure

10.0

/10

Reviewed 20 week(s) ago

Strategic location and comfortable for overnight stay.

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2 people find it helpful

Accommodation's Reply

01 Oct 2026

B***m

Business

8.5

/10

Reviewed 20 week(s) ago

So far, okay. It's just that the facilities are minimal.

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Accommodation's Reply

01 Oct 2026

Anggita S.

9.7

/10

Reviewed 22 week(s) ago

Overall, it's okay. Hospitality is top-notch. The breakfast variety could probably be improved, considering it's a 4-star rating. But the taste is really good.

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Accommodation's Reply

01 Oct 2026

Verified Traveler

Leisure

10.0

/10

Reviewed 23 week(s) ago

Strategic location, very comfortable beds and delicious food.

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Accommodation's Reply

01 Oct 2026

i***n

9.1

/10

Reviewed 24 week(s) ago

One of the options for a resting place if you want to explore Anyer with your family.

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Accommodation's Reply

01 Oct 2026

M***a

Business

8.8

/10

Reviewed 25 week(s) ago

Great, comfort and clean.. Maintained cleanliness & maintenance of the facility.

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Accommodation's Reply

01 Oct 2026

D***i

8.5

/10

Reviewed 26 week(s) ago

Clean hotel, delicious food. I wish the breakfast options were more varied.

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Accommodation's Reply

01 Oct 2026

Muhammad a.

Business

8.5

/10

Reviewed 27 week(s) ago

All good, room quite comfortable.

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Accommodation's Reply

01 Oct 2026

Mohamad F. W.

10.0

/10

Reviewed 31 week(s) ago

Really cool service and room quality

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1 people find it helpful

Accommodation's Reply

01 Oct 2026

F***a

Staycation

9.1

/10

Reviewed 31 week(s) ago

The staffs were very accommodating and the breakfast buffet was chef’s kiss. I suggest expanding the pool as it only fits for 2 adults.

1 people find it helpful

Accommodation's Reply

01 Oct 2026

Aston Cilegon Boutique Hotel

Overall Ratings & Reviews Aston Cilegon Boutique Hotel

9.3

9.2

9.0

9.1

9.1

Traveler Reviews Aston Cilegon Boutique Hotel