Dear Our Beloved Guest,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We apologize for the noise caused by the renovation work next door. Regarding the room not matching the photos on Traveloka, please kindly note that our room designs vary to provide a unique experience for each guest. However, we understand how important accurate representation and comfort are, and we are currently reviewing our listings and photos to ensure greater clarity for future guests.
While our pricing reflects the amenities and service standards we aim to offer, we truly regret that it did not meet your expectations. Your comments are valuable to us, and we will definitely review our offerings to better meet the needs of our future guests.
Once again we deeply appreciate your feedback and apologize for any inconvenience caused by. We hope to have the opportunity to welcome you again and provide a more satisfying stay.
Warm regards,
Level Saigon