"Dear Dieu Thu,
Firstly, the hotel would like to express its deepest gratitude to you for your choice. It is a great pleasure and honor to welcome you at Charmaine's.
The hotel is very grateful for your contributions, so that the Charmaine's team can improve the service and bring you the most satisfactory stay experience.
Hope that Charmaine's will welcome you again, with more memorable memories.
P/s: Hopefully the next time I visit, Charmaine's can try harder to make your experience even better.
Best regards and best wishes,
Charmaine's Hotel Manager."