Overall Ratings & Reviews Hyatt Regency Cairo West

Unfortunately, the level of service at the hotel was well below the threshold of what you would expect at a five star hotel. Breakfast was OK but you couldn't get spoons, for example, unless you asked staff multiple times. Its also not great for families. We travelled with our 6 year old boy and everytime he needed to go to the bathroom or get something from the breakfast bar, we'd asked about our room number and whether we paid for the breakfast with the room! This has become a running joke at our house - "whats your room number?" At the cafe on the first floor, i bought my son a can of coke and then asked him to go and ask for an empty cup. The woman at the till came over to me and asked me to pay for the can of coke again thinking that my 6 year old had taken it without paying for it. No amount of explaining worked and in the end my husband asked her to please leave us alone. It's just not a hotel I would recommend for a family trying to have a relaxing vacation. It might work for older couples or tourists traveling with friends but not for families with children.

My fiancé and I had a wonderful week stay. This hotel is definitely five stars. Clean friendly staff. Food buffet for breakfast and dinner is fantastic. Definitely would highly recommend.

Hotel is womderful. We had a terrible experience at the previous hotel we satyed and hotels.com was useless in helping us resolve our issue. But as soon as we got to the Hyatt it was great. The only disappointing part of the Hyatt is that we didnt stay there sooner and avoid the disaster we experienced. The hotel has multiple security checkpoints to enter and exit the property. The front desk agents were wonderful. Room was wonderful. The hotel room service we ordwred was wonderful, even called us to ask us if the food was good. Loved it. Nothing much in walking distance as the area is new construction but very close to pyramids. Absolutely top quality.

Only real drawback was soundproofing or lack off. Baby crying in next room disturbed my sleep.

Great apart from being sold counterfeit cigars at the bar area, unexpected for a high end hotel like this.

One of the best hotel I have stayed at.

Two year old hotel, modern and in a good part of Cairo. Near shopping areas and main tourist areas. Staff helpful, and issue with the food etc. Live music many of the evenings. Down side was the interconnecting doors in the rooms.. Felt like your room neighbour was in the room.. Design fault with the doors ? or too thin. ? Had mentioned to the team, they were aware, but full hotel meant the room could not be changed.

Modern hotel with very good food

Perfect location for where I need to work when visiting Cairo. Safe secure, clean, good food options.

I recently stayes ant Premiere LE REVE and it was an exceptional experience. The staff was incredibly friendly and accommodating, making check-in a breeze. The room was clean, modern, and well-equipped, with all the amenities I needed for a comfortable stay. Overall, a fantastic stay, and I would highly recommend this hotel to anyone visiting the area. The team was fantastic! They were energetic, friendly, and always created a fun atmosphere. They truly made the stay memorable. Their enthusiasm and creativity added a special touch to our holiday experience.

Great hotel. Very clean and all the staff were very helpful!

Hyatt Regency Hotel offers a perfect blend of safety, tranquility, and cleanliness. Whether you’re traveling for business or leisure, this hotel provides an ideal retreat away from the hustle and bustle. I highly recommend it to anyone seeking a peaceful getaway. I look forward to returning on my next visit!

Great service

It was very good option to stay in this hotel

A brilliant hotel. Only negative was the extensive building work going on outside in a new vast development, however didn’t affect the quality of our 7 days stay. Staff superb, top notch building and good quality inexpensive dining. We’d certainly return here.

Bery clean and friendly staff

Very friendly staff from Saadia who looked after our room to the bar staff and everyone else. Clean and tidy hotel with a very nice pool and views of the pyramids in the distance

The staff were very friendly and helpful! They made it a fantastic stay for our family with 4 young kids. The rooms were very comfortable, and the pool and gym were great. I would definitely recommend!

My family and I were very happy during our stay here and definitely wished we could have stayed longer. The director Ramy, along with Sana and the staff are all amazing and extremely helpful and accommodating. Food is delicious (coffee is excellent), so much to do nearby and the hotel itself is a beautiful place to be and relax. We are looking forward to staying here again during our next trip to Cairo.

Really nice hotel