Overall Ratings & Reviews Comfort Suites Midland West

comfortable and easy access

Need to improve the breakfast

Great Indoor pool

Great pool and hot tub!

Love it

I had a terrible experience at this hotel. I was charged twice for my stay, and getting the issue resolved has been a nightmare. The front desk was unhelpful and kept giving me the runaround instead of fixing the problem. I expected better service and accountability. I won’t be staying here again, and I don’t recommend it to anyone who values honest billing and customer support.

The place was good but they cleared all my stuff out of the room one day early. I rechecked in and spent the last night. I asked them to e-mail me a reciept. It was never sent.

It was a good stay

Amazing! Room and the entire facility was clean! Hot tub and pool were both excellent!

Very professional

Did not bring fresh towels the next day as requested when checking in per their asking.

Had great dining and shopping close by- staff was excellent. Room was in great condition and very clean.

Very clean and quiet but difficult to sleep at night because curtains couldn’t block out li ft ra from outside. Also not really a pedestrian safe area.

Great hotel, clean and convenient

The only thing I have to say is check-in was at three. We cannot check in until 430 and we were there for a baseball game so we had to have my son go with another team member just so we could check in. The lady at the front desk was very nice about it. you can tell she was a little stressed out about it, but she did well. There was a line from the front desk all the way to the door just for people trying to check in and her calling to make sure that rooms were clean so she can start handing out the keys so we could go put our stuff up. We’ve never had a problem here we always stay here.. hopefully we can continue to do that.

Noise coming into the room through the closed door to our room very early in the morning was ridiculous. We could hear every last word of several phone conversations going on in the hallway while we were trying to sleep. Every time someone would let their room door shut during that time, the sound reverberated down the hall and into our room. This made it impossible to sleep past about 6:30 in the morning. In all our years of staying at numerous other hotels of similar price range, the sounds coming from the hallway into our room has never been so annoyingly loud. Other than that, the bed was very comfortable and we were happy with everything else during our stay.

Would stay agin. Big rooms

Amazing hotel in a great area! Staff was awesome and so helpful! Clean and large rooms!

Very clean and room was perfect!

The staff was super friendly, there was no water on half of the city and nothing to do with the hotel. Quiet and clean.