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Traveloka (65)

9.0

Exceptional

From 65 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.3

Meal

7.5

Location

9.2

Service and Facilites

9.2

People often mention about Pandu Inn

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Distance to City Center (3)

Staff Friendliness (3)

Ambiance (3)

Bedroom (3)

Surroundings (2)

Bathroom (2)

Accessibility (1)

Family Friendly (1)

Check-in/out Time (1)

Room Space (1)

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Traveler Reviews Pandu Inn

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Customer reviews

S***l

Staycation

9.7

/10

Reviewed 7 week(s) ago

The room is clean, comfortable, the bathroom is also clean. Recommendation if you want to stay here.

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Accommodation's Reply

05 May 2025

Thank you for your review, sis. Hopefully we can continue to provide the best service at Pandu Inn. See you again, sis.

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J***r

Staycation

8.2

/10

Reviewed 10 week(s) ago

The staff is very friendly and helpful..the hotel is in a busy area during the day while at night it becomes a quiet area.

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F***h

Business

8.2

/10

Reviewed 15 week(s) ago

No lift, room is okay. Located in the center of Medan, close to everywhere.

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D***n

Transit

6.5

/10

Reviewed 24 week(s) ago

There is only security, the corridors smell of cigarette smoke, the rooms offered are on the 3rd and 4th floors, so you have to pay extra to get a room on the 2nd floor.

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1 people find it helpful

Accommodation's Reply

07 Jan 2025

Horas. Greetings. Dear Mr. Nainggolan, we would like to clarify from Pandu Inn. You checked in on December 31st, with a reservation of 2 superior type rooms, coincidentally the reception staff was on New Year's leave, so only security was on duty. Incidentally there was a guest who was caught smoking in the 3rd floor room (we have reprimanded him and imposed a fine). We have upgraded 1 of your rooms to the deluxe type on the 3rd floor, even though you booked a superior type, (without any additional costs) and regarding the additional money for the 2nd Floor room, it was a VIP type, sir, so it is also reasonable if there is an additional cost, especially since the room occupancy position was very full at that time. We have tried our best for you too. But if it is still not acceptable, we, the Pandu Inn management, apologize for this inconvenience, sir. Thank you.

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T***h

8.8

/10

Reviewed 31 week(s) ago

Strategic location, close to the trans metro deli stop. Clean and comfortable hotel

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Accommodation's Reply

19 Nov 2024

Thank you, honorable sir/madam. We look forward to welcoming you back to Pandu INN. We are happy to provide our best service.

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h***n

8.8

/10

Reviewed 51 week(s) ago

The staff is okay, the service is good, the location is close to where you want to go.

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1 people find it helpful

Lely H.

Leisure

6.3

/10

Reviewed 51 week(s) ago

The room smells musty & damp. When I entered the room, I checked the pillow, there were 2 strands of other people's hair. Asked the receptionist to change the pillowcase, he didn't know where to get a new one (this is hotel security and receptionist). The room floor is dirty. The shower is too upright so the water doesn't fall on the body of the shower but hits the wall. The glass above the sink is dirty. Positive: the receptionist (security) is friendly. Hot water runs smoothly with a large water flow.

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2 people find it helpful

Accommodation's Reply

02 Jul 2024

Sorry for the inconvenience, Sis Lely, I will reprimand our housekeeping. Hopefully in the future it will be researched more.

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J***a

Business

8.5

/10

Reviewed 57 week(s) ago

Comfortable and clean room for 186k (superior), located in the city center. Minus hard to find food in nearby locations. Receptionist is a bit slow.

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6 people find it helpful

J***r

10.0

/10

Reviewed 62 week(s) ago

Penginapan bersih, pelayanan ramah

1 people find it helpful

Accommodation's Reply

27 Apr 2024

Thank you for the best review. Hopefully we can meet again.

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nanda r.

10.0

/10

Reviewed 62 week(s) ago

Very comfortable. Cleanliness is okay, only the rule of not being able to eat in the room is a bit troublesome.

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3 people find it helpful

Accommodation's Reply

27 Apr 2024

Thank you for the best review. Hopefully we can meet again.

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Parpuguan A. S.

8.5

/10

Reviewed 86 week(s) ago

Very comfortable, the staff and security served us in a friendly manner! For those of you who want to stay in the city center. I highly recommend this hotel!

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5 people find it helpful

AGUNG A. W.

9.7

/10

Reviewed 86 week(s) ago

Good, recommended because it is close to Medan city center.

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1 people find it helpful

Terri L. S.

8.5

/10

Reviewed 100 week(s) ago

It was fine. Just fine. And for such an affordable acconodation nothing more than fine should be expected. I slept on the duvet because the sheets were dirty. I was in a room with no window so there was a mouldy smell. I imagine this is due to the lack of ventilation. There is no lift/elevator. Apart from the sheets it was really clean. 1ltr of drinking water was provided. The water was hot for showering. And the security helped me carry my luggage up 3 flights of stairs. Wifi is fast and stable. As additional Info: there is a deposit of 100k IDR and not able to pay with the card. Apart from the dirty sheets there is nothing to complain about and I was comfortable.

1 people find it helpful

Dorisma S.

8.5

/10

Reviewed 100 week(s) ago

The hotel is clean and comfortable. Friendly receptionist, toiletries available. Cheap and good hotel.

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1 people find it helpful

Ambar K.

9.1

/10

Reviewed 101 week(s) ago

With that price it's ok. Don't expect much. Acceptable. Clean, only the floor is a bit rough. Comfortable for sleeping and resting. Unfortunately, the make up room tag has been installed but when I returned the room was still in the same condition. Got a room on the 3rd floor, there's no elevator and you have to lift your own suitcase. Towels and toilet series are provided. Mineral water is provided. There is no kettle heating water, coffee, reh and sugar. It's a shame there's also a rule you can't cook (because there's no kettle) & eat in the room. The surrounding area is a machine shop area. Rather difficult to find food in the morning and evening. There is no mini market either. But everything is still acceptable.

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2 people find it helpful

Accommodation's Reply

25 Jul 2023

Thank you. Sorry for the ignorance of our staff, maybe at another time just give the info directly to the aeluriti or the receptionist for the make up room. See you next time brother.

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Lina Y. K.

9.7

/10

Reviewed 101 week(s) ago

Positive: Clean, Cheap. Nice and responsive staffs. Near culinary area. Negative: Less parking area.

2 people find it helpful

Accommodation's Reply

25 Jul 2023

Thank you and apologize for the inconvenience because our parking location is quite limited because we are in the heart of the business center in the city of Medan. Maybe some other time we can fix it.

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Hesty

9.7

/10

Reviewed 103 week(s) ago

The hotel is clean, very clean, recommended.

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2 people find it helpful

Accommodation's Reply

25 Jul 2023

Thank you brother. Cleanliness and comfort are the main part of our obligations. Waiting for his return.

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uswatun h.

9.4

/10

Reviewed 106 week(s) ago

Nice clean comfortable hotel to stay.

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2 people find it helpful

RAHMADANYAH D.

9.7

/10

Reviewed 114 week(s) ago

The location is near shop houses, the rooms and bathrooms are clean, comfortable, there is mineral water and toiletries too. It's a comfortable place.

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7 people find it helpful

RAHMADANYAH D.

9.7

/10

Reviewed 114 week(s) ago

Lokasinya di dekat ruko toko-toko gitu, kamar dan kamar mandinya bersih, nyaman, ada air mineral dan perlengkapan mandinya juga. Nyaman lah tempatnya.

2 people find it helpful

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