Overall Ratings & Reviews Numa Vienna Wood

The room was beautiful but smaller than expected - tight for two people with large suitcases. A loud hum (likely from the bathroom fan) was noticeable but reduced by closing the bathroom door; earplugs are provided, likely for this reason. Check-in and info were sent via WhatsApp, with helpful extras like luggage storage and local tips. We appreciated the self-service setup, though it may not suit those who prefer daily housekeeping or front desk interaction. Location was out of the city centre but 5 mins to a train/tram stop and a 10–15 min walk to a grocery store.

Excellent location, very near to main station for Uban underground and Tram, and to a main shopping street. Our Standard studio was very comfortable, all facilities as described. Bed very comfortable and place very clean. Appreciated the extra drinks left in fridge. Will definitely stay again. Only issue -could not get any TV channel in English, despite 2 very speedy responses from Customer Team (via email) with detailed suggestions which unfortunately didn't work out. Instructions on how to amend and apply changes to language settings would be welcome. Thanks to Service Team for speedy responses. Really enjoyed our stay.

Very comfortable bed, very good amenities in the room for this price (microwave, coffee machine, teapot, selection of teas and abundance of coffee capsules). All cutlery and plates that you might need. There were body lotion and hair conditioner (which is important to me) in the bathroom. I taken out the point for the room being dusty

I enjoyed my stay! It's in a good location for public transport (trams and underground trains) and one of the hop on hop off bus stops is a 2 minute walk away. Vienna is a big city, so its not walkable in my opinion, but this location made it easy to get everywhere. As a solo female traveller, I felt safe and comfortable. There's a Thai restaurant on the ground floor, so there are often people around which is nice for the vibe. I haven't given 5 stars because the fact it's all automated is a bit annoying. You have to check in online to get a code and there's no desk or office nearby to talk to a human. I had problems checking in and the AI support was really good though. Lastly, there is underfloor heating in the bathroom! Winner haha

Nice modern design and materials for a few days stay. We are used to the smaller size room design so that part is fine as well. The bed was a nice large size and it’s important to not lose that aspect when downsizing everything else. Great location.

Had everything I needed. No staff on site was fine for this trip. Comfortable bedding. Complete control of the climate control was very important to have. Shower fixture could be better. Close to the west train station but on a busy road. Good sound proofing prevented it from disrupting my stay.

Accesible, good location, well maintained building, comfortable rooms

Property was very convenient to public transportation: Westbahnhof as well as U-Bahn & S-Bahn. Everything was good! I would recommend.

To begin with, the rooms are very comfortable and the hotel location is ok. The only problem is that this is 100% Whatsapp hotel. Starting with entering the room, no one on premisses and the worst thing you talk to bots. We had a problem with the safe deposits and it took over an hour to solve via phone. They don't give you a fresh towel before you talk to a bot. When you go out there is a place full of drunk people. I will not go there again.

Clean, efficient, good taste, good communication

Great hotel close to u-bahn. Really quite well designed room excellent kitchette. Very comfortable. But check in process was hell. Didn’t get email and couldn’t check in remotely spent nearly 30 mins on phone trying to check in. Nightmare! Room isn’t cleaned during stay so tea coffee not topped up. Long life milk was off and curdled in hot water. Overall lovely if the niggles were fixed it would be 10 out of 10.

Perfect size with all amenities you need. Location is close to everything.

The room was nice and clean. I expected it to be small and it was but small in all the right ways. The added extras were very nice I liked having the tea and coffee and beer.

Likes a free bottle of juice and a bottle of beer (in the fridge) and a bottle of water plus a bag of crisps on kitchen counter fully fitted kitchen complete with fridge, extractor fan and ceramic hobs (x2), pots and pans, plus crockery and cutlery available for use if required nice bathroom fully functioning air-con bathroom demister mirror with built in light, and streaming speaker large screen TV, lots of sockets and USB ports helpful staff who showed up (Nicholas) to sort drainage smell problem - Pre-printed numa ‘Apology Card’ and two small pieces of numa chocs left by housekeeping in response to the drainage smell issue Dislikes - ChatBot Virtual interaction lacks human touch - ChatBot communications wasted a lot of time when a staff could have dealt with issues then and there e.g. without having to email videos of the entry pad and dirty linen issues - rain shower not working - drain smells from waste pipes of bathroom basin - cooking smells from the restaurants below - wc feels ‘boxed’ in - plywood walls looks cheap and gives off plywood smell - decorative black felt ‘trees’ on wall behind bed were peeling off - dirty sheet and stained mattress cover - lack of full instructions at time of booking about the available facilities at the premises e.g. available laundry room facility or luggage storage arrangements on check out being available (storage available from check-out until 8 pm on the day of checking out).

Nice hotel very Very great concept. Make sure you Check your Email for Further instructions if not received please Call them

spotlessly clean inside, very handy for the Westbahnhof/ U3 for heading into the 1st/inner city, for boozing with the hipsters in Neubau, and generally enjoying vienna as a tourist. Couldn't get the TV to work, but i think that was probably user error on our side. Overall v happy - would defo stay agan

Something perfect

Great location close to station. Place is clean and comfortable with everything you need around you. Would definitely stay again.

Beautiful wooden room with all the amenities you need for your stay.

Great location, amazing apartment and just what we needed. Definitely book again !!