Overall Ratings & Reviews Studio 6 Rockford, IL

Kiosk check in was terrible experience & was cheated twice for same reservation.

Vending machine broken, no ice machines (completely removed). Check in person talks through a kiosk.. no personal touch.

The room was fine (clean) . The entrance door I used the bar to open stuck and you had to force it open (fire safety ). The kiosk speakers needs to be replaced,can’t understand instructions

Design of rooms, mirror light, dirty sheets I have sensitive skin

Advertisement said free breakfast, No Breakfast, pool was closed, ice machine and elevator were both out of order. Nothing to transport luggage. I would not recommend or stay here again!

Checked in and went immediately to the front desk and checked out. Roaches in room and extremely dirty in the hallways and room. The ice machines and elevator did not work and I was in the third floor. Check in was horrible as I had to talk to someone on a video chat machine while the employee stood there and did nothing. They indicated they would refund my stay but did not see that come through. Orbitz should discontinue working with this location.

Great

Nonsmoking room smells like cigarettes

The building was a bit run down. Elevators were broken, pool was closed, signage was a bit confusing. Also, check-in was done through a video kiosk despite the human next to it.

It was a good stay but the bathroom was dirty and the towels would have hair on them but other than that, great space, nice room.

The use of a video kiosks and the person on the other side was extremely difficult to understand and she was very rude.

Ice machine was broken, thin walls, complicated check in process using a video service, smelled musty,

Remote check in could not under stand person talking to me all ice machines broken elevator out of order just a horrible place

This property should be shut down immediately!!! My sink fell in out of no where and you can tell it was just glued on, there elevator was out of order due to it being completely no working staff so you have to take the stairs which are a lot and I’m handicapped and have asthma and I had to use my inhaler, check in also took a hour because your speaking to someone threw a computer machine via video chat and they laugh at your frustrations extremely unprofessional and can’t really understand English that well, the show was also broken water wouldn’t even go down, and absolutely no Wi-Fi or phone signal is available, this was the absolute worst hotel I’ve ever stayed at and I’ll never do it again the pictures are just a illusion, this is a terrible hotel and they put their guest in horrible situations and don’t even care.

It was horrible trying to understand the girl on the kiosk machine. The hotel was like a maze trying to figure out where the room was located. I do not recommend this hotel

Room was clean and had expected amenities. Check I was bizarre; zoom check in and check out and it was difficult to understand person.

Nothing

The check in experience was bad and the room didn’t feel clean

The lobby was not staffed. There was a kiosk where you spoke through a zoom-like device to a rep. It was hard to communicate due to the echo from the lobby, so I couldn't really understand what she was asking. The pool and gym was closed off. I'm guessing it was due to the fact that no one was there. The rooms themselves were clean and freshly renovated. That was a pleasant surprise. Much nicer than expected.

Friendly, easy and safe!