The room was nice, the children's room on the floor was not very clean, the staff was nice when I complained about the LPG and it was handled immediately, the Aqua water seemed to have not been replaced so we ended up buying it ourselves, but overall my family and I liked the room.

The place is nice, close to the restaurant.

A special 5 stars for Mr. Johan, Anderson's staff. He was very helpful from the beginning of my booking. The only negative and disappointing thing was the Anderson staff themselves, especially the security guard who was completely unhelpful. I'm a layman and this was my first time trying this apartment because checking in after 6 PM had to be done independently. The security guard should have been able to help with the access key retrieval service, at least. I don't know if this is bad management or what, even getting in and out of the parking lot was very troublesome (because I was just dropping off). A luxury apartment connected to a mall, but the information system for directions and so on is very unclear and inadequate, especially the security guard who was useless there, not helpful at all. The point is before booking here, ask for clear information about parking, how to access the P floor to get the key (for your information, I waited a long time until I asked another resident to go to the P floor (fortunately the resident was willing because not all residents were willing). The point is if you don't want to be bothered, don't be here. Apart from that, I really appreciate Mr. Johan as the admin I contacted. Next time I won't come here again, but if I become Mr. Johan's customer in another apartment, maybe I will still be willing. Thank you. Note: If I'm not mistaken, I got unit 2133, a 2-bedroom room, the problem was that the toilet was badly clogged, the rest was okay. Bunk beds and another room was 1 bedroom and there was a long sofa, it could accommodate 4 people.

Connected with Pakuwon Mall, very convenient food paradise, endless shopping. Mega Churches inside the mall (GMS & GSJS) within 5 mins walk

Great place ☺️ good service friendly staff , very pleasant stay here

Near the mall, the place is good, clean and strategic, everything is cozy, the mas is very patient, kind and friendly, thanks for the cool service, suitable for bringing family on holiday and suitable for those who already have children. The apartment facilities are all complete and go down the lobby directly to the mall I love it👍🏻👏🏻😍

Strategic location, easy to find everything, good facilities, very easy access, all staff are cooperative and friendly, suitable for families and has a great view, thank you

The hot water was a bit difficult to regulate but the room was very comfortable and just right, the staff also gave good instructions

Check-in was easy. Facilities like cooking utensils, etc., need to be checked because they're no longer fit for use. The rice cooker was moldy and the microwave was missing. I've complained about it, but there's no solution, just let it sit.

The living room and bedroom were tidy, and the air conditioning was cool. The cooking utensils were quite complete. However, the toilet was not very clean. Overall, it was quite good.

okay and thank you, my first experience staying in a Surabaya apartment

I had a terrible experience in this apartment. The AC in the main room wasn't cooling, instead it sprayed water, leaving my suitcase wet and the lights in the second room out. I've complained to the owner, but they only apologized.

Very helpful staff at check-in & check-out

We enjoyed staying here, the kids can swim and if you want to eat, you can just go down to the mall which is also located in the apartment area. The staff is fast response and friendly. Keep up the quality. Next time, stay here again. Success for Anderson Apartment.

The location is very nice, the lobby is clean, the facilities are complete. A little attention is paid to the cleanliness of the room because of the stagnant water. Overall it's ok

The staff was very unresponsive, the check in time which was supposed to be at two in the afternoon was postponed to four in the afternoon, sudden notification in the morning on the same day, by booking two rooms on the same day for a relative's wedding, this sudden notification was enough to make Sudarsana confused, so it was decided not to occupy it, it is recommended to look for alternatives that are professional in service

easy check in, the room is as expected, not too spacious but enough for our family, with 4 adults, 2 teenagers and 2 toddlers.. requested city view and was granted, next time want to try the pool view, have often stayed at orchard tanglin 1br, 2br, by miracle and always satisfied, this time the Anderson is no less satisfied, complete facilities, just lacking a magic com.. overall will come back again

The unit is good. The city view is good, the cleanliness is also okay. Just a little suggestion, the dispenser can't be used, and the hot water is very little

how come.. most of my stays use traveloka or something.. there are amenities.. like towels, soap, etc.,, this is not there at all.. as for the cleanliness of the place, it's okay, it's clean the place is not in doubt. strategic because it's in the same building as the mall the service part is a bit slow to respond

Thank you for your fast, friendly service