8.7
Very Good
From 1,424 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.8

People often mention about Swiss-Belcourt Serpong
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Staff Friendliness (61)
Bedroom (56)
Accessibility (46)
Ambiance (45)
Bathroom (43)
Room Space (42)
Wifi (39)
Hotel Area (38)
Taste (37)
Family Friendly (34)
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Traveler Reviews Swiss-Belcourt Serpong

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40
Customer reviews
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 hour(s) ago
Staying here is very comfortable. Do you want to stay close by?
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Chandra P.
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7.0
/10
Reviewed 2 week(s) ago
I booked a studio room, and it had a mini kitchen, but unfortunately, the stove didn't have a gas canister, and there were no plates or other utensils. That's strange.
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
very good hotel. clean. bfast menu is not much
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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L***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
The room was super comfortable. The staff was helpful and friendly.
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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J***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very good service. The food is delicious.
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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J***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Good hotel and service. The room is very clean.
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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J***i
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9.4
/10
Reviewed 3 week(s) ago
Good service, delicious food.
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
clean room. good service. breakfast food not much menu
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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J***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
clean and modern hotel bfast menu variations to be added
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Accommodation's Reply
22 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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Arif D. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 3 week(s) ago
The hotel is strategically located right at the Serpong toll exit, and there are several minimarkets and cafes in the hotel area. Parking is also available on the basement floor, and there is direct elevator access from the parking lot to the room floor without having to go through the lobby. The room was quite clean, although there were several spots in the room covered with brown tape, and the floor in one spot was sticky, as if it hadn't been cleaned. The room was quite spacious and comfortable, but because the hotel is located next to the train tracks, the sound of trains was very audible in the room; even though my room was on the 18th floor, the sound of trains was still audible, and because the train tracks are part of the Commuter Line route, the intensity of trains is quite high, meaning the sound of trains will be heard very often. The hotel staff was friendly, but during my stay, I lost a new pack of cigarettes after housekeeping cleaned the room.
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Accommodation's Reply
16 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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E***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Clean and relaxing, with friendly staff. A good place to stay when traveling to the South Tangerang area.
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Accommodation's Reply
10 Jul 2025
Dear Guests, Warmest Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We hope you and your family are always blessed with good health, and we look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Warmest Regards, Ria Andrinie, General Manager
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Aprianto P. S.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Need more smiles especially for the front liners
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Accommodation's Reply
08 Jul 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Ria Andrinie. General Manager
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Undoubted quality, all comfortable
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Accommodation's Reply
08 Jul 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Ria Andrinie. General Manager
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Y***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very comfortable, nice, and very satisfying service.
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Accommodation's Reply
08 Jul 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Ria Andrinie. General Manager
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Y***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very comfortable, clean and excellent service.
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Accommodation's Reply
08 Jul 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Ria Andrinie. General Manager
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Tirta A. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Strategic and comfortable location, cleanliness is maintained.
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Accommodation's Reply
30 Jun 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Jekson Manalu. General Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room is nice and clean, the food is also delicious
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Accommodation's Reply
30 Jun 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for the Comfort and Satisfying Service. May you and your family always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Jekson Manalu. General Manager
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T***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
This time stayed with breakfast. The food was standard, but which much cheaper and better deals than most other hotels. So you get standard with cheaper price value
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Accommodation's Reply
23 Jun 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Jekson Manalu. General Manager
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
It's really good for the price of 450, especially if there is an additional discount voucher, the room is nice and spacious, the staff is super helpful and friendly, I haven't tried the breakfast, the location is also good, only because it is near the train tracks so I often hear the train passing by, as for the duvet, it's not that white though.
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Accommodation's Reply
19 Jun 2025
Dear Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to give an assessment of Swiss-Belcourt Serpong, especially the appreciation of Comfort and satisfactory service. May you and your family always be blessed with health and we look forward to welcoming you back to Swiss-Belcourt Serpong on the next occasion. Warm Greetings,. Jekson Manalu. General Manager
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B***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 8 week(s) ago
the bathroom is not clean and the condition is not good the cabinet above the sink for the water heater cover is broken, dangerous. the morning shift receptionist is not very friendly.
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Accommodation's Reply
19 Jun 2025
Dear Guest. Warm greetings from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your accommodation with your family and also for taking the time to provide a review and feedback about your stay at our hotel. Regarding some of the experiences you have had, first of all, I would like to apologize on behalf of the management for the inconvenience that has been felt. We will use this information as best as possible as an evaluation material together with the Team, we have carried out follow-up actions to each related department, to ensure improvements in the quality of service and products to all guests in the future. We hope to have the opportunity to welcome you back to Swiss-Belcourt Serpong. Yours sincerely, Jekson Manalu. General Manager
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Number of reviews per page
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