7.9
Pleasant
From 145 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.8

Meal

7.8

Location

8.0

Service and Facilites

7.8

People often mention about AZALIA RESIDENCE
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Ambiance (11)
Bedroom (8)
Staff Friendliness (7)
Bathroom (7)
Surroundings (5)
Family Friendly (5)
Check-in/out Time (5)
Soundproof (5)
Wifi (4)
Distance to City Center (3)
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Traveler Reviews AZALIA RESIDENCE

Number of reviews per page
20
40
Customer reviews
A***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
for good facilities according to budget, for the location search on Google Maps it is a bit off, but recommended for transit on cross-Sumatra trips
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Ira A. K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
Steady & always successful. Aamiin.
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4 people find it helpful
e***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Okay, no problems, only the toilet light is off, but otherwise everything is fine.
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e***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
It's okay, but the service is not friendly enough, it's okay, it's okay
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e***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
This is the only downside but everything else is okay, but the room is not soundproof.
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2 people find it helpful
e***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 24 week(s) ago
it's really good but sometimes it's like that, but still okay
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1 people find it helpful
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
It's really good but there are pros and cons too but that's human nature
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4 people find it helpful
a***g
icon-Transit
Transit
icon-origin-TRAVELOKA
5.3
/10
Reviewed 27 week(s) ago
When the staff first came, they asked each other, "Is room number * good?" When we entered, it turned out that the AC was not cold, the toilet light was off, the WiFi couldn't connect, there were holes in the roof, and some of the walls were moldy. Finally, we were offered to move to a slightly better upper floor.
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3 people find it helpful
s***i
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 31 week(s) ago
The bathroom was smelly and stuffy, so the smell came into the room. There was no mat so it was slippery after getting out of the bathroom. The hallway smelled of cigarettes
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3 people find it helpful
Accommodation's Reply
03 Jan 2025
Good evening kk, First of all we would like to thank you for choosing to stay at our hotel. We apologize for the inconvenience during your stay here. Thank you also for your review which is very helpful for us to be better in the future. Warm greetings to the family at home.
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Dila P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The hotel staff is friendly and helpful, enjoy eating rice in the morning
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5 people find it helpful
nofi n. r.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 36 week(s) ago
Unmaintained room, moldy room, musty smell, inadequate shower
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3 people find it helpful
R***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
friendly hotel staff, comfortable bedroom
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4 people find it helpful
Accommodation's Reply
21 Nov 2024
Dear kk R*I. Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Always be successful. Warm greetings from Azalia Residence.
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a***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 44 week(s) ago
Free boarding house room alias mixed. Not suitable for families, smelly bathroom, no towels no drinking water. The room is not soundproof and stuffy. Ready room on the 4th floor, no elevator, bring your own suitcase up. Boarding house facilities are not a home stay concept. No. Recommended.
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A***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 52 week(s) ago
The hotel staff was not very friendly, first they were given the wrong room key as soon as they entered the room, the bathroom water was leaking, the room smelled of cigarette smoke, the hotel area was full of cigarette butts.
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2 people find it helpful
Accommodation's Reply
04 Aug 2024
Good evening, Adi Setiadi. First of all, we would like to thank you for your choice to stay at our hotel. Sorry for the inconvenience while staying here. Thank you also for the review which is very helpful for us to do better in the future. Warm greetings to the family at home.
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R***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 52 week(s) ago
Great, good service, just a bit noisy from outside the room.
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1 people find it helpful
Accommodation's Reply
10 Aug 2024
Dear kk R*y. Good evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Always be successful. Warm greetings from Azalia Residence.
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A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Good. Will stay here again if I go to Palembang.
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1 people find it helpful
Accommodation's Reply
04 Aug 2024
Dear sis A*i. Good Evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from Azalia Residence.
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Boiman
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
Quite comfortable, clean. Strategic location. Friendly staff.
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1 people find it helpful
Accommodation's Reply
04 Aug 2024
Dear Mr. Boiman. Good Evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from Azalia Residence.
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G***t
icon-origin-TRAVELOKA
6.5
/10
Reviewed 56 week(s) ago
A bit disappointing, not according to expectations.
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1 people find it helpful
Accommodation's Reply
11 Jul 2024
Good evening sis, First of all we would like to thank you for your choice to stay at our hotel. Sorry for the inconvenience while staying here. Thank you also for the review which is very helpful for us to do better in the future. Warm greetings to the family at home.
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N***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 56 week(s) ago
There was only 1 towel, no soap, the bed sheets were a bit dirty and didn't smell good, the blanket looked like it hadn't been washed, the room was dusty, the floor was dirty, very uncomfortable, I didn't wake up feeling itchy, even though the building was very luxurious and beautiful but unfortunately it didn't suit the needs. room, I'm sorry, please use this criticism as motivation to be better in the future. Thanks 🙏.
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Accommodation's Reply
11 Jul 2024
Good evening sis, First of all we would like to thank you for your choice to stay at our hotel. Sorry for the inconvenience while staying here. Thank you also for the review which is very helpful for us to do better in the future. Warm greetings to the family at home.
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Imelda S.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 67 week(s) ago
Bersih parkiran luas tapi kalo buat orang tua tidak recommended naik tangga ke lantai 4 hiks.
3 people find it helpful
Number of reviews per page
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