8.8
Very Good
From 712 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.9

Service and Facilites

8.9

People often mention about Patra Dumai Hotel
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Ambiance (37)
Bedroom (37)
Staff Friendliness (33)
Distance to City Center (32)
Family Friendly (30)
Surroundings (27)
Bathroom (26)
Hotel Area (24)
Accessibility (23)
Check-in/out Time (23)
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Traveler Reviews Patra Dumai Hotel

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Customer reviews
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Ani S.
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Transit
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9.7
/10
Reviewed 5 day(s) ago
the place is comfortable, the atmosphere is beautiful, child-friendly, there is a rabbit park, playground.
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Accommodation's Reply
16 Jul 2025
Dear Ms. Ani S, It's a pleasure to hear that you found a comfortable stay, a beautiful atmosphere, and child-friendly facilities at Hotel Patra Dumai. We hope your next visit will be a wonderful experience. Best regards, Patra Dumai Hotel Management.
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H***a
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10.0
/10
Reviewed 2 week(s) ago
nice room, comfortable atmosphere and strategic location. suggestion for the room to be more soundproof. often disturbed by sounds from outside the room that can still be heard, but overall great. highly recommended to try guys
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Accommodation's Reply
10 Jul 2025
Dear H*a, thank you for using the accommodation facilities of Patra Dumai Hotel, we are very happy to be able to serve you, we hope that your next visit will be an extraordinary experience again. Warm regards, Patra Dumai Hotel Management
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D***a
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8.2
/10
Reviewed 2 week(s) ago
Happy for staying here with this hotel.
1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Mr/ Mrs/ Miss D***a, Thank you for your kind words. We're so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Best regards, Managament Patra Dumai Hotel
T***a
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
The room is comfortable, very clean and complete with 24-hour hot water. In the room there is a Bible and other religious scriptures, this is very extraordinary. During 2 days staying here fasting with hotel service.
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Accommodation's Reply
10 Jul 2025
Dear T*a, It is a pleasure to hear that you enjoyed your stay at Patra Dumai Hotel. We provide holy books and prayer equipment, such as prayer mats, in each room, to make it easier for guests to perform their prayers. We hope your next visit will be an extraordinary experience. Warm regards, Patra Dumai Hotel Management
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O***y
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8.3
/10
Reviewed 4 week(s) ago
memorable with friends in the hotel room, the service is quite good
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Accommodation's Reply
19 Jun 2025
Dear O*y, thank you for visiting Patra Dumai Hotel, we are always happy to welcome you back. Hopefully you will always be impressed with the service we provide. Warm regards,. Patra Dumai Hotel Management
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Harris F. N.
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10.0
/10
Reviewed 4 week(s) ago
I really enjoyed my time at this Patra Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!
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Accommodation's Reply
25 Jun 2025
Dear Mr. Harris, We’re delighted to hear that you had an enjoyable stay with us and that our cleanliness, comfort, location, and service met your expectations. Your positive feedback means a lot to our team. We look forward to welcoming you back to Patra Dumai Hotel on your next visit. Best regards, Management Patra Dumai Hotel
Harris F. N.
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10.0
/10
Reviewed 4 week(s) ago
I really enjoyed my time at this hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!
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Accommodation's Reply
25 Jun 2025
Dear Mr. Haris, Thank you very much for your wonderful review. We’re thrilled to know you had a pleasant stay and appreciated the cleanliness, comfort, convenient location, and our team's responsiveness. Your kind words truly encourage us to continue delivering the best service. We can’t wait to welcome you back again soon. Best regards, Management Patra Dumai Hotel
Harris F. N.
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10.0
/10
Reviewed 4 week(s) ago
I really enjoyed my time at this Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!
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Accommodation's Reply
25 Jun 2025
Dear Mr. Harris, Thank you for taking the time to share your experience with us. Your kind feedback truly means a lot to us. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Management Patra Dumai Hotel
A***e
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Transit
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6.4
/10
Reviewed 5 week(s) ago
The room is clean and comfortable, the wifi is smooth, the bathroom and toilet are clean, the downside is that it doesn't have a smart TV, the channels are limited so you can't use YouTube or Netflix, the facilities are overall good. But the problem is that it's not soundproof so it's really noisy when someone passes by or chats in front of the room, it's really disturbing. At the foot of the door there is a large space that makes it not soundproof, and when I was resting, there was renovation work on the next room so it was noisy from day to night without stopping.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dera A*e, thank you Sir/Madam for taking the time to provide a review for the progress of Patra Dumai Hotel, your suggestions will be evaluated and hopefully our products and services will be better in the future. We are happy to look forward to your return visit. Warm regards, Patra Dumai Hotel Management
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A***e
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10.0
/10
Reviewed 5 week(s) ago
Easy to read: Use standard writing style (spelling, grammar, capitalization and punctuation). Minimize the use of slangs, upper cases, and abbreviations.
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Accommodation's Reply
25 Jun 2025
Dear A***e, Thank you for your kind review. We look forward to welcoming you again in the future. Best regards, Management Patra Dumai Hotel
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Abdi H.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Clean room, good service, very suitable for family
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Accommodation's Reply
12 Jun 2025
Dear Mr. Abdi H. We are very pleased to know that Mr. Ardi got a clean room, good service and suitable for your family when using the facilities at Patra Dumai Hotel, hopefully your next visit will get another great experience. Warm regards, Patra Dumai Hotel Management
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Rini F.
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8.5
/10
Reviewed 6 week(s) ago
nice hotel, friendly staff
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Accommodation's Reply
10 Jun 2025
Dear Mrs. Rini F, thank you for your trust in using the Patra Dumai Hotel facilities, we are always looking forward to your return visit to Patra Dumai Hotel. Warm regards,. Patra Dumai Hotel Management
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Junaidi
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Leisure
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9.7
/10
Reviewed 8 week(s) ago
The hotel is clean and comfortable for families
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Accommodation's Reply
10 Jun 2025
Dear Mr. Junaidi, thank you for your review, this will be a motivation for us to always improve the quality of hotel services and products. We are happy to look forward to your and your family's return visit to Patra Dumai Hotel. Warm regards, Patra Dumai Hotel Management
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dony p.
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Business
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10.0
/10
Reviewed 11 week(s) ago
hotel staff is very friendly and helpful......good place
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Accommodation's Reply
05 May 2025
Dear Mr. Dony P. Thank you for visiting Patra Dumai Hotel, the entire Patra Dumai team is very happy with your visit. We are always looking forward to your return visit. Sincerely, Patra Dumai Hotel Management
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MUHAMAD I.
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9.7
/10
Reviewed 14 week(s) ago
good, strong, can come again.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Mr. Muhamad I, thank you for choosing the Patra Dumai Hotel facility, we are happy to look forward to your return visit to Dumai City. Warm regards,. Patra Dumai Hotel Management
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Syamsul A.
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9.4
/10
Reviewed 14 week(s) ago
Patra is highly recommended for families and businesses too..because there are toys for children and a clean and nice swimming pool. The staff are friendly..every time I go on holiday with my family, I always go to Patra.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Mr. Syamsul A, thank you for the recommendation and trust given to us, hopefully the next visit of Vapak Syamsul A and family will get a more interesting experience. Warm regards,. Patra Dumai Hotel Management.
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Arif S.
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Staycation
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8.5
/10
Reviewed 15 week(s) ago
The hotel is clean and the swimming pool is also nice.
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2 people find it helpful
Accommodation's Reply
09 Apr 2025
Hello Arif S. Thank you for giving a positive review for Patra Dumai Hotel, we are happy to wait for your return visit to Dumai city. Warm regards, Ayu Darmastuti. General Manager
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F***i
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Staycation
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9.7
/10
Reviewed 19 week(s) ago
If I go to Dumai, I always stay here.
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1 people find it helpful
Accommodation's Reply
10 Mar 2025
Hello F*i, thank you for your trust in Patra Dumai Hotel, we are always looking forward to your visit. Warm regards,. Ayu Darmastuti. General Manager
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Akbar
icon-Business
Business
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9.7
/10
Reviewed 23 week(s) ago
The first choice when going for a biztrip to Dumai area. Comfortable place, affordable price, maximum service. Thank you.
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Accommodation's Reply
11 Feb 2025
Hi Akbar N. Thank you very much for your positive review. We are happy to be your first choice when biztrip to Dumai. We will continue to strive to provide the best service. See you on your next visit. Warm regards, Ayu Darmastuti. General Manager
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N***a
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10.0
/10
Reviewed 24 week(s) ago
It was a great experience staying here. The room is spacious, clean, as requested, connecting door view of the swimming pool. It's rare to find a hotel room that has an air purifier in each room, the best in our opinion. The facilities are also okay, it's just a shame that yesterday the rabbit cage was being renovated. Then for the child-friendly swimming pool, it's just a shame that there were a lot of cigarette butts and tissue trash on the outer edge of the floor. Hopefully the cleanliness of the poolside area can be improved. And one more thing, because yesterday there were a lot of guests, so when we wanted to have breakfast, many didn't get a seat, a suggestion if possible during peak season, additional seats can be provided. That's all, overall it's really good and comfortable, next time I go to Dumai I will stay here again. Success, Patra Hotel 👍
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Accommodation's Reply
05 Feb 2025
Hi N*a, Thank you for choosing Patra Dumai Hotel and sharing your experience. We are very happy to hear that you felt comfortable with the room, facilities, and the presence of air purifiers in each room. We apologize for the inconvenience in the pool area and during breakfast. Your feedback is very valuable to us, and we will immediately follow up on the cleanliness of the pool area and consider adding seating during peak season to make guests more comfortable. The rabbit park is now back in use, hopefully you can use it on your next visit. We look forward to your return to Patra Dumai. Success to you too. 😊🙏. Warm regards, Ayu Darmastuti. General Manager
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Number of reviews per page
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