Dear Mrs. Moey, Thank you for taking the time to give us a good review, we apologize for the obstacles that occurred during the check-in process, as information that the date change policy can indeed be done but not necessarily with a time gap of more than 24 hours, what happened to your booking was a check-in time gap because your reservation was dated September 17 while you insisted on checking in on September 12, the time gap was 6 days, it was very long and management only gave space for early check-in at the earliest 12 hours-24 hours while you insisted on being able to, once again we apologize for the inconvenience you experienced and will be an evaluation for our team in the future to be better at accommodating all our customers. Sasando Residence Team.