DENZ Premiere Mahakam

Explore DENZ Premiere Mahakam
8.5
Very Good
From 2,365 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.5

Location

8.9

Service and Facilites

8.5

People often mention about DENZ Premiere Mahakam
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Bedroom (157)
Staff Friendliness (155)
Surroundings (152)
Distance to City Center (148)
Accessibility (147)
Ambiance (137)
Bathroom (133)
Hotel Area (130)
Room Space (114)
Check-in/out Time (106)
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Traveler Reviews DENZ Premiere Mahakam

Number of reviews per page
20
40
Customer reviews
Toni S.
icon-Staycation
Staycation
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9.7
/10
Reviewed 4 day(s) ago
All is good, will be the first, but not the last stay here.
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D***s
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 day(s) ago
All the staff and employees were friendly from check-in to check-out. Yes, there was an incident that really disturbed me. I stayed, 2 of my friends were disturbed by spirits when they were about to sleep, it happened twice. As for me, I was stuck in the elevator, I pressed the 1st floor but it didn't go down, I pressed the floor I was stuck, the elevator door wouldn't open, when it opened there was no one at all. So, this is my experience while staying at this hotel. I apologize if there are any mistakes, I will tell this experience, hopefully I am the only one who experienced this incident. Thank you and I apologize.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Thank you for your review and compliments on the friendliness of all our staff from check-in to check-out 🙏 We are truly appreciative of your experience. We apologize if this caused you any inconvenience. Regarding the elevator malfunction, we will immediately check with our technical team to ensure all systems are functioning properly and safely. The safety and comfort of all our guests is our top priority. We will conduct a thorough inspection of all rooms and facilities to ensure everything is in good condition. Thank you for sharing your experience. This feedback will be taken into consideration for our continuous improvement of the hotel's operations and safety.
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K***a
icon-Staycation
Staycation
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7.9
/10
Reviewed 7 day(s) ago
The room smelled of cigarettes when we checked in, making it hard to breathe. The rooms without windows were very stuffy because the cigarette smell was not clean.
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Accommodation's Reply
20 Feb 2026
Thank you for your valuable feedback. We apologize for the discomfort and breathing difficulties you experienced due to cigarette smoke in your room. This does not meet our hotel's standards of cleanliness and comfort, especially in windowless rooms where ventilation and cleanliness are crucial. We have reported this issue to our housekeeping team and are considering measures to conduct more thorough pre-check-in inspections and designate all rooms as non-smoking. If you experience the same problem again, please contact front desk immediately. We will try to change your room or resolve the issue as quickly as possible. Your valuable feedback will help us improve our hotel facilities and provide better service to our guests.
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B***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 7 day(s) ago
The floor was still slippery, the sheets still had stains.
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Accommodation's Reply
20 Feb 2026
Thank you for your feedback. We apologize for the inconvenience regarding the slippery floor and stained linens during your stay. This did not meet the cleanliness standards we expect from all our guests. We have forwarded this feedback to our housekeeping team for evaluation and improvement of quality control, particularly in the floor cleaning process and linen inspection before handing over the room to guests. We are committed to strengthening our quality control to prevent such incidents from happening again. Thank you for helping us improve our services.
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L***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very clean, cool, comfortable and ok.
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good service, and strategic location.
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A***r
icon-Business
Business
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9.7
/10
Reviewed 3 week(s) ago
The staff service is good and friendly, the rooms have a good view and are spacious and clean.
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Nyayu D. U.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Great, God willing, if I'm around Blok M again, I'll stay here again, overall good.
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1 people find it helpful
Dian H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Checking in through the app took a while because I wasn't used to it. The location is okay, but parking isn't very convenient.
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1 people find it helpful
M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Comfortable and quiet stay here
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
near Blok M, just walk and it's easy
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Astria W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the location is very strategic, close to the mall, culinary center, public transportation. Next time, I will definitely stay here again.
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1 people find it helpful
K***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
quiet and comfortable, around the hotel there are lots of night snacks
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K***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and the food is delicious and the hotel is comfortable and clean.
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1 people find it helpful
thien k.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
It's a shame that the superior view room on the 3rd floor doesn't have a smart TV, even though the superior view rooms on the 1st and 2nd floors do. And please fix this, I'm still staying another night but I'm being tapped to check out immediately, even though I still have 1 more day to stay, please improve the performance.
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3 people find it helpful
Accommodation's Reply
15 Jan 2026
Hello Mr./Ms. Tiange, Thank you for staying with us and for your review. We apologize for the inconvenience caused by the non-smart TV on the 3rd floor and the knocking sound in your room. Your feedback is very important to us, and we will take immediate action to improve the quality of our room amenities and make all our guests more comfortable. We hope you will stay with us again in the future and enjoy our improved service. Thank you for your understanding and continued support. 😊👍
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S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Our middle distance is quite, clean and friendly
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1 people find it helpful
Accommodation's Reply
31 Dec 2025
Thank you for taking the time to stay with us and for writing a review. We are delighted to hear that you were impressed with the cleanliness of the room, the friendliness of the staff, and the convenient location of Denz Premier Mahakham Hotel, which was ideal for your trip. Your positive feedback encourages us to continue striving to provide the best service. We hope to welcome you again next time. Sincerely, The Management Team, Denz Premier Mahakham Hotel
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T***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
I thought the hotel would be small, but it turned out to have plenty of clean rooms, and the hotel smelled great from the corridors to the rooms. The staff was friendly, the location was strategic, and there was plenty of food.
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1 people find it helpful
Accommodation's Reply
31 Dec 2025
Thank you for taking the time to stay with us and for writing a review. We are delighted to hear that you were impressed with the cleanliness, the fresh scent throughout the hotel, the friendliness of the staff, and the excellent location of Denz Premier Mahakham Hotel, which has a variety of restaurants nearby. Your positive feedback encourages us to continue striving for the best service. We hope to welcome you again in the future. Sincerely, The Management Team, Denz Premier Mahakham Hotel
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
1) The location is very strategic. 2) The front desk staff are very friendly, as are the other staff. 3) The price is very reasonable. Thank you.
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Accommodation's Reply
09 Jan 2026
Thank you so much for your wonderful review! We are delighted to hear that you were satisfied with our hotel's excellent location, friendly staff, and reasonable prices. We always strive to provide the best possible experience for our guests, and your feedback encourages us to further enhance the quality of our services. We hope to welcome you back to Denz Premiere Mahakam soon! Sincerely, The Denz Premiere Mahakam Management Team
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 9 week(s) ago
does not match the image of a hotel in the middle of the city
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1 people find it helpful
Accommodation's Reply
31 Dec 2025
Thank you for taking the time to stay with us and for writing a review. We appreciate your feedback regarding your stay at Denz Premiere Mahakam. We are committed to continuously improving our facilities and services to meet all our guests' expectations and provide even greater comfort in the heart of the city. We look forward to welcoming you back and providing you with an even more enjoyable stay in the future. Sincerely, The Management Team, Denz Premiere Mahakam
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
I've stayed here 3 times, it's really comfortable.
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4 people find it helpful
Accommodation's Reply
09 Jan 2026
Wow, thank you so much for staying at Denz Premiere Mahakam again! We are delighted to hear that you had a wonderful time here. We will continue to do our best to provide you with the best possible experience. We hope to welcome you back again on your next stay! Sincerely, The Denz Premiere Mahakam Management Team
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Number of reviews per page
20
40