M***D
8.5
/10
Reviewed 1 week(s) ago
The overall experience was quite comfortable. The bed was soft and the bedroom was spacious enough for two people. However, the soundproofing in the room could be improved, as traffic noise from the highway could still be heard at night. My advice to future guests is to request a room on the upper floors facing the back area for a more peaceful rest.
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Accommodation's Reply
09 Sep 2026
Dear Mr. M*d, This is a message from Denz Premiere Mahakam. Thank you for your wonderful review. We are delighted that you had a positive experience and shared your stay with such comprehensive and thoughtful feedback. We are glad to hear that you were generally comfortable, especially with the comfortable bed and spacious room for two. We particularly appreciate your comment regarding the noise from highway vehicles that could still be heard at night. We understand that peace and quiet are essential for a quality rest. This feedback on soundproofing is something we take seriously and we will forward it to the relevant team to assess and improve guest comfort in the future. Thank you also for your helpful suggestion for other guests regarding room selection. If you stay with us again, please let our team know your preference for a high-floor room facing the rear. We would be happy to assist you in finding a room that suits your needs, subject to availability upon arrival. We also offer laundry services for guests to further enhance your convenience during your stay. Thank you again for choosing us as your accommodation. We cherish reviews like this one, as they not only express our gratitude but also help us understand what we can do to improve the experience for all our guests. We look forward to welcoming you back again. We hope that on your next visit, you will have an even more peaceful and comfortable rest and experience the true service and care from our team once more. We value the experience and comfort of every guest. Your review is a testament to the hard work we put in every day. We hope to welcome you and your family back to our hotel again. Sincerely, Hastie, Hotel Manager, Dence Premier.
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