All the staff and employees were friendly from check-in to check-out. Yes, there was an incident that really disturbed me. I stayed, 2 of my friends were disturbed by spirits when they were about to sleep, it happened twice. As for me, I was stuck in the elevator, I pressed the 1st floor but it didn't go down, I pressed the floor I was stuck, the elevator door wouldn't open, when it opened there was no one at all. So, this is my experience while staying at this hotel. I apologize if there are any mistakes, I will tell this experience, hopefully I am the only one who experienced this incident. Thank you and I apologize.