Overall Ratings & Reviews Northpointe Residences

It was a dissapointment. for the places I've rented, this is the worst. You need to pay for everything. spoon, plates glass etc. even tissue. The TV doesn't even have netflix or youtube. The balcony is not open. We rented because it was shown in the photo that there's a balcony and the only reason we rentednis we want to watch the fireworks. My god! We are so disspointed plus the room is like an empty space. The room is big but you can only see a bed and a table. NOT AGAIN!

Online agent has communication gap with this hotel I booked bed and breakfast and they only offer bed. Misleading ads, incompetent staffs.

Cheap but quality hotel staff were very nice. Nice go to hotel is you need an overnight stay.

Functioning was not functioning well.

Nice rooms! And the pool area was awesome!

Room is not clean, with smell, cockroach all over the place, shower is broken. Unfortunately, not worth to stay again.

The room is very clean and spacious. Probably the best part is that you can have hot showers and the free breakfast is delivered right in front of your door. The only downside is that their pool isn't available for usage (tho it ' s my bad I wasn't able to check their notice that it isn't available for the meantime due to COVID-19 restrictions. All in all, I enjoyed my stay in Northpointe. A bit pricey but the quality speaks for itself.

Good place to stay. Room was very spacious. Walking distance to Trinoma. Staff was very courteous and helpful.

I love the room. it is massive and clean. however there's a fee for the parking.. it's not free for their hotel guest, otherwise you can park your car outside infront of the hotel.

The room is so big but no kitchen area. The TV is broken. No internet installed on wifi. The balcony area cannot be opened. But the room is clean :)

spacious, comfy and clean, surely will stay again.

To be honest I chose this hotel because I was interested in the pool, but in reality I stayed 3 nights not given access to the pool which is on the 3rd floor. The location is a bit into the alley, and near the Mall trinoma ayala and SM north, the advantage of this hotel is just its spacious rooms, and its friendly and helpful staff. Apart from that I less recommend this hotel. Concepts like the mall but there is no stove or water heater.

Room is huge and good for barkada chills however the pool was not clean.

my request is not granted and I pay additional 2000

very disappointed the staff are not accommodating.. specially to seniors wla cla paki, we book and pay for 3 guest and security deposit minimum 1,000 pnorfeit pa nila even we get back to them the key, when my mother extend for another 1 night cause even we are disappointed we have no choice because my mother so tired they ask for another 1000 pesos for security deposit but when we ask them they did not want to explain it anymore

Perfect for staycation. More employees please!

I booked a room for my parents for two nights, but they are so disappointed with the staff that they will just stay for a night. Both are PWD and both are senior citizen. They arrived earlier than expected and they understand they are not allowed to check in yet for a couple of hours. My mother asked if she could use the wifi service while waiting. They rudely said no. No hot water, no cabinets to hang your clothes, poor excuse for toiletry, badly kept rooms, rude customer service. My parents were very disappointed. Will not come here again

Customer service : 1. Security guard was busy over his cellphone despite of us asking assistance in where should we park our car. 2. Receptionist unprofessional manners hotel : includes charges should had been included or specified before booking was made, shocks us for paying 1. Parking of p150 (should have provided and should have been free) 2. Requires a “damage deposit” of p500 room pros: 1. Big and spacious 2. Great location (near malls) cons: 1. Dirty room (visible mud dirt in the floor and hair strands) it was obvious that it wasn't cleaned by the housekeeper 2. Bed linens weren't changed we will definitely not stay here again. :(

The room is very big and all staffs are accommodating especially the one in the restaurant. However, they need to add more people in the housekeeping department. We stayed there for 4 days and 3 nights but we were able to have our room cleaned once only because whenever we ask for room make up they are all busy making up other rooms. But overall it was a nice stay for a budget hotel. :)

Please allow the liquor depending on the cargo. even light and just a few pieces. Staff are very accommodating and approachable. clean naman. Overall, I'm satisfied with the sstay. I'll come back sooner.