The only issue I had is that the remote stopped working, I called the front desk who couldn’t leave since working alone assured me that the batteries would be replaced by him. He couldn’t find a replacement remote, also was not able to replace the batteries…..he was going to keep the remote until the next day a person could address the problem. I told him that was not acceptable and took back the remote. The remote was not working properly afterwards, but did the next morning….strange, I agree.