The room was clean and the staff was courteous. Food was mostly well prepared, although some improvement is needed (e.g., grilled chicken burger was dry and over cooked).

Something else. My room was already paid for but reception wanted to charge me again

Convenient

Wonderful!

Everything was great. The only drawback was I chose to eat at the restaurant in the Lodge one of the nights. It took over 50 minutes for my food to arrive. Otherwise everything was good.

The hotel is very well kept and my room was very comfortable. I slept well in the bed and the room was spacious. The bathroom was very clean and the hotel is kept nicely.

The property is conveniently located near the Riverwalk Mall. The service is great, restaurant food was amazing, the drinks at the bar were great. The room was cleaned very well everyday for the week I was there and the staff were friendly. It was definitely good value for my money.

It was amazing, staff were very friendly and helpful.

Location

My stay was good. Actually this was my second stay at the same hotel this year, 2022, booked each time through Hotels.com

Nice place

I booked this property for my wife. The facilities were acceptable but the service was quite poor. It seems the front desk needs proper training. They could not find her Orbitz booking at check-in for a long time and did not apologise. It happened again at check-out. Overall it seemed like they were not well trained for the hospitality industry. There are better options in Gaborone.

Check-in was a problem as the booking didn't register in their system. The hotel had to find extra rooms!

Very polite & courteous staff !!

All was fine just confusing to be told the booking was not inclusive of breakfast … did not see that fine print….. question Charged on card was much higher than invoice given to us at the check out , we over paid it seems? Pls advise

My room was lovely and very spacious. I had a king size mattress which troubled me as the sheet didn’t fit properly and there was no mattress protector. Other than that it had everything you would need even a bar fridge. The bathroom was very clean with extra lighting.

It was great, hotel room was clean, food's good...

I liked the ambiance of the bathroom lighting; simple and effective. I didn’t dislike anything; I was pleasantly surprised

VERY GOOD

Nice hotel if you are With car though outside city central. Pool very very small… a kids pool Only. Staff at reception were very Nice funny and helpsome