Overall Ratings & Reviews Kimpton SYLVAN ATLANTA - BUCKHEAD, an IHG Hotel

No

Nice place - nice room - service good . Not great baker so so service

The elevator not as updated as the beautiful property. Other than that, no notes.

Modern decor

Lovely

Room was very small

Staff was so nice! Rooms were clean and the hotel vibe was great! We had dinner downstairs and a wonderful happy hour. We will return!

Loved my stay here, best stop of the trip so far!

Wonderful property we regularly stay here when he come to Atlanta

Expedia markets this property as a five star hotel. It is most def not. The bldg is old. It has been renovated, but some spaces really showed the wear- like the elevator- peeling linoleum floor, hand brushed paint w drips and streaks. In our room, the toilet paper holder had been pulled out of the wall and the sheetrock repair was awful. The faucet on the sink was loose and moved from side to side. The pillows were flat as flat gets. The mattress was too firm. I asked for extra pillows twice before I got them and then it was not what I requested. The rooms were not soundproofed. Ppl were noisy in the middle od the night in the hallway and it woke me up. Lastly, the air conditioner would not cool the room. I asked that it be checked twice. Two times someone came up and got the air going, but it didn’t stay on long enough to cool the room. Staff was friendly. Christian followed up w us to make sure we were accommodated. This is more like a 2-3 star hotel.

The staff was very responsive to

The hotel was clean and the decor was nice and modern. However, there was a mandatory $50 valet fee that was not made clear when we booked the hotel. The way it was stated it looked like the $50 valet fee was optional if we wanted to use the valet but we were "forced" to do it because there were no other options. So we ended up paying almost a third of original cost extra for the hotel stay. That has left an extremely sour taste in our experience of our hotel stay.

Love this chain of Hotels! Always have amazing staff and clean rooms.

Cool vibe

Excellent staff from check in to check out. Valet service to the Betty night manager and staff was Awesome. Everyone was exceptionally pleasant and awesome. Great customer service.

Amazing hotel stay!

Room tv was damaged and I was easily moved into a different room without a hassle

Hotel was beautiful and had a city view which was amazing.

Hated not having the option to not use the valet.

Great stay