D'Carol Hotel Surabaya

Explore D'Carol Hotel Surabaya
8.3
Very Good
From 1,748 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about D'Carol Hotel Surabaya
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Bedroom (123)
Staff Friendliness (97)
Ambiance (91)
Bathroom (83)
Accessibility (81)
Distance to City Center (73)
Room Space (70)
Surroundings (61)
Wifi (55)
Check-in/out Time (53)
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Traveler Reviews D'Carol Hotel Surabaya

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Customer reviews
A***h
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 day(s) ago
Clean, fragrant rooms, pocket-friendly prices.
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Anton P.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 day(s) ago
The bedsheets were stained with stains, including old blood stains.
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c***s
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 day(s) ago
There were many small cockroaches under the blankets even though the bed hadn't been used. The linens were worn out. You could hear other people singing dangdut all night because the room wasn't soundproof.
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D***n
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5.3
/10
Reviewed 2 week(s) ago
The AC wasn't cold, there were cockroaches in the bathroom, and the bed sheets were full of stains.
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1 people find it helpful
f***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
The staff was friendly, but we were a bit disappointed the first night we stayed in a room with a leaking AC. The AC setting was only set to 16°, and we couldn't lower the temperature. There were only a few TV channels. After reporting this, we were moved to the next room, which was quite good: the AC didn't leak, the temperature was moderate, and there were plenty of TV channels to choose from. The location is below the wholesale center and close to Pasar Turi, making it perfect for those who want to buy in bulk. The downside is that it's hard to find comfortable food stalls around the hotel, other than street vendors.
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2 people find it helpful
Tri h.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I often stay here when I'm in Surabaya. The rooms are spacious and clean, and all the amenities are good.
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1 people find it helpful
Doni P.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 6 week(s) ago
There were small cockroaches on the bed and in the closet. The bathroom floor was slippery and flooded. The bathroom was very dirty. The headboard light was out. The AC wasn't cooling; I contacted the team, but they set the temperature to the maximum. The bedsheets hadn't been changed. Room 216
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1 people find it helpful
i***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Okay, everything's fine. Just the sheets need to be at least clean.
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2 people find it helpful
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly service, strategic location and okay rooms.
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Dessy S. L.
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9.7
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the environment is clean, the rooms are spacious and clean, and of course it is right in the largest wholesale center area in East Java.
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S***Y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 7 week(s) ago
In the future, maybe the sheets and towels will be so there are no stains.
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EKO W. I.
icon-Business
Business
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8.2
/10
Reviewed 8 week(s) ago
Overall satisfied with the service
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A***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 9 week(s) ago
For the standard price, it's okay, but maybe the level of cleanliness of the sheets or blankets is not very clean, as there are still stains.
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Let the stars explain 😍
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2 people find it helpful
mirna E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Clean and strategic hotel, exit the lobby directly to Tunjungan Mall.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 11 week(s) ago
The bed sheets had lots of yellow spots, like blood stains, maybe there was a guest on her period.
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Y***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Clean and comfortable. The area is close to everything.
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1 people find it helpful
h***o
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 12 week(s) ago
1. Why is there a rule that says you can't combine two beds into one? The rules are too harsh. 2. Check-in is too strict, it has to be after 2:00 PM. 3. The sheets are already dirty.
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2 people find it helpful
A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The rooms are nice, but the cleanliness is lacking. So, please help the housekeeping staff improve their work so the beds are cleaner and free of bacteria.
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Hasbian I. R. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Comfortable, fast response service, suitable. Thank you
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1 people find it helpful
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