Overall Ratings & Reviews Novotel Samator Surabaya Timur

Good for family vacations.

The more we go here, the better the hotel's facilities and services are. Every time we go to Surabaya, my husband always requests to stay at Novotel Samator and doesn't want any other hotel... Good job Novotel🥰

The hotel is nice and clean, the service is also very good

Shower floor was slippery. Elevators can't handle the traffic load, there was maybe 2 weddings on that day.

The AC wasn't cold, around 9 pm I called the receptionist and it was only fixed at 11 pm, thank God the AC in the room was cold.

Need to come back for the next staycation, comfortable and satisfying.

Very impressive healing, friendly staff, clean rooms and delicious food. 🙏

So far so good for transit to the airport.

Comfortable hotel for families, spacious rooms, friendly prices

The interior is nice, the hotel is clean and the staff is friendly.

happy all facilities are complete

A hotel with a suitable atmosphere for rest and friendly and agile staff.

Room 819 and 820. All are good. Parigi Cafe. A nice place.

Hello Novotel...today I was very disappointed, sahur with a mediocre menu, incomplete even though it should be the same as breakfast. At 02.45 the restaurant lights were not on yet, the buffet was not ready...only saved by the delicious Coto Makassar but the meat was not tender. Please give your attention to this, as a customer who has been back and forth for staycations here, I know very well that today's buffet is not in the class of a 4-star Novotel. Thanks

Good, comfortable, all staff are friendly

For the lift, it would be better to go straight to the basement.

This hotel very clean and smell good. Thank you

Favorite hotel during trip to Surabaya. The room is clean & pretty spacious. The lobby is wide & have a lot of parking space.

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Staff friendly, good location and very nice hotel