9.0
Exceptional
From 186 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.4

Meal

8.6

Location

9.4

Service and Facilites

9.3

People often mention about Cozy and Clean Orchard Apartement
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Bedroom (22)
Ambiance (21)
Bathroom (21)
Check-in/out Time (19)
Accessibility (18)
Staff Friendliness (17)
Room Space (17)
Hotel Area (16)
Surroundings (15)
Distance to City Center (14)
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Traveler Reviews Cozy and Clean Orchard Apartement

Number of reviews per page
20
40
Customer reviews
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
At first I was a bit hesitant because I needed a deposit. But I saw the 9++ review. Finally I tried it and was super SATISFIED. The price is relatively cheap but the facilities are complete. Suitable for 1 small family. I happened to get a room with an extra bed so it was super comfortable for four people to sleep. The owner is very friendly and communicative. The location is connected to the mall. If you need food, or daily needs, just go down to the mall (there is also a supermarket in the mall). A stove and refrigerator are available so you can cook too. There are free swimming pool facilities too. Suitable for family vacations. The deposit refund has also been disbursed within 1x24 hours. If I go to Surabaya again, I will definitely book again. Highly recommended. 👍👍
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Accommodation's Reply
30 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Fiya F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
will stay here again if I go to Sby, the room is clean, the cooking utensils are also complete. Mr. Piter is also very friendly. The deposit money is returned within 1x24 hours, completely safe.
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1 people find it helpful
Accommodation's Reply
20 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The place is comfortable and clean. Next to the mall there is an access door.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Achmad r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Newbies will definitely be happy here, the owner is also friendly, it's worth it. Next time I go to Surabaya, just come here.
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1 people find it helpful
Accommodation's Reply
09 May 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Artika C.
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9.1
/10
Reviewed 7 week(s) ago
The owner is friendly, nice the place is clean and fragrant
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Accommodation's Reply
30 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Dewi N. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The place is comfortable, the owner is friendly.
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2 people find it helpful
Accommodation's Reply
30 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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Reddy W. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
the apartment atmosphere is nice. the room is clean so far for us the bed and bathroom are comfortable and clean. complete cooking utensils, satisfied and happy to staycation here. in the afternoon the kids swim, in the evening just go downstairs to the mall to find dinner. will come here again insyaAllah. the host is also kind and communicative. thank you very much.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The owner is very friendly and helpful in detail for the check-in process. The apartment unit room is quite clean, there is a portable stove, there is a water heater to make hot drinks, there is a refrigerator. The AC is cold. The water heater in the bathroom also works well. The room with a view of the city of Surabaya is also good. There is a swimming pool facility in the apartment so children can play in the pool. If I go to Surabaya again, I will stay here again. Thanks to Mr. Piter as the owner and thanks Traveloka.
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3 people find it helpful
Accommodation's Reply
22 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
very suitable for family vacations and very environmentally friendly
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
got a room with the best sunrise view.. this is the first time I've stayed in an apartment with complete kitchen equipment.... touched 🥺.. will stay here again if I go to Surabaya
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3 people find it helpful
Accommodation's Reply
13 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The room is clean and makes you feel at home, recommended for those who want to stay more than 1 day, you can cook your own food, shopping is also easy, because it is directly connected to Pakuwon Mall and PTC.
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2 people find it helpful
Accommodation's Reply
13 Apr 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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N***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
very comfortable and very friendly service. the room is also clean. next time will come here again 😃 easy access to the mall. check in and check out time is also easy
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2 people find it helpful
Accommodation's Reply
26 Mar 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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a***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The host is very friendly & the location of the accommodation is very strategic because the location is in Pakuwon so it is easy to access anywhere and the rooms are neat and clean according to the price. Very worth it! Good for long stays because there is a kitchen that can be used
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1 people find it helpful
Accommodation's Reply
17 Mar 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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F***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
thank you, good first experience. could be a solution for colleagues who stay in Surabaya, so I don't need to book at the hotel. suggestion hopefully in the future wifi can be installed so that it is easier for those who stay to still handle work next order again, the owner is friendly and the deposit is easy to liquidate.
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1 people find it helpful
Accommodation's Reply
07 Mar 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you
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Susi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Friendly and very helpful host, clean room, ok facilities, recommended, top location, easy access.
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1 people find it helpful
Accommodation's Reply
07 Mar 2025
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Good service, pretty good room, clean, according to the picture, complete room amenities, go down the lobby, turn right and go straight to Pakuwon Mall, AC, bathroom works well, enough for two people, just a suggestion: the wall paper needs to be serviced.
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4 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you for the information and feedback, sorry for the inconvenience, we will fix it soon. Always remember Cozy and Clean Apartment. Thank you.
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Agung T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
The room is clean, according to the picture, can directly access the mall, there is a swimming pool too, making the holiday enjoyable.
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2 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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h***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Recommendation… strategic location, friendly owner. If I ever go to Surabaya, I want to stay here again 💓
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Friendly owner, fast response, on time check in, no hassle. The unit is neat and clean, complete with cooking utensils, the location is close, just walk to the mall which happened to be at the coffee event. Recommended for those looking for accommodation at Pakuwon Mall. If you go to Surabaya, you will definitely come back 😁🤝🥇
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2 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you for the review, happy to serve you and waiting for your return. Always remember Cozy and Clean Apartment. Thank you.
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G***t
icon-origin-TRAVELOKA
8.2
/10
Reviewed 28 week(s) ago
No wifi and bed covers quilts look old
1 people find it helpful
Accommodation's Reply
04 Dec 2024
Thank you for the information and feedback, sorry for the inconvenience, we will fix it soon. Always remember Cozy and Clean Apartment. Thank you.
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Number of reviews per page
20
40