8.9
Very Good
From 994 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

8.8

Service and Facilites

8.9

People often mention about Nuanza Hotel and Convention Cikarang
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Taste (71)
Ambiance (65)
Staff Friendliness (64)
Room Space (62)
Hotel Area (62)
Variety (60)
Bedroom (59)
Accessibility (57)
Bathroom (55)
Family Friendly (48)
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Traveler Reviews Nuanza Hotel and Convention Cikarang

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40
Customer reviews
A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The best hotel in Cikarang, comfortable, delicious breakfast, perfect for a vacation with kids and family, but I think the deposit is too high, especially for me, who always book more than one room because I bring a large family. But overall, it's okay. I'll definitely stay here again next time.
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R***S
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 1 week(s) ago
Stayed for 2 nights, finally decided to check out because the room was hot, and the kids were hot because the AC wouldn't cool down. Room service for breakfast was unavailable. The restaurant staff were unfriendly.
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I've stayed at Nuanza three times. It's close to the toll gate, has complete amenities, is clean, and I love the view of the MBZ toll road and the Whoosh passing by.
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Accommodation's Reply
09 Oct 2025
Dear our Valued Guest, Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your wonderful experience, and we always ensure the comfort and cleanliness of your room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm Regards. Management
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Ayuningtyas S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was fun... Hope to stay again, the food was delicious and the room was comfortable... The soundproofing was good... Good
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Accommodation's Reply
09 Oct 2025
Dear Ms. Ayuningtyas S. Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your excellent experience and we always ensure the comfort and cleanliness of the room. Thank you for your recommendation and we all look forward to your return visit to Nuanza Hotel & Convention. Warm regards. Management
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D***d
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
nice.. too bad not in a good are
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Accommodation's Reply
01 Oct 2025
Dear our Valued Guest, Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are delighted to hear about your wonderful experience, and we always ensure the comfort and cleanliness of your room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm regards, Management.
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Eri W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The experience starts with: 1. Very strategic access close to the toll road. 2. Comfortable lobby, and fast check-in process. All staff are responsive (security is always ready to open the door, help with parking, and carry luggage). 3. Spacious, clean, and comfortable room. I happened to get a connecting room and was very satisfied. 4. Facilities: clean swimming pool, heated pool, delicious restaurant food, fast Wi-Fi, and the TV could probably be upgraded to a smart TV. 5. Breakfast menu is very varied, very delicious, worthy of a star rating ☆☆☆☆☆ 6. Fast check-out...overall, very good. I will definitely come back next time. Thanks Nuanza, the kids are addicted and want to come back again.
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Accommodation's Reply
27 Sep 2025
Dear Eri W. Thank you for your 5-star rating and stay at Nuanza Hotel & Convention. Thank you for taking the time to share your experience. We are very happy to hear about your excellent experience and we always ensure the comfort and cleanliness of the room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm Regards, Management.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are okay, the swimming pool, gym, onsen and breakfast facilities are okay, the cleanliness is also okay, there is also entertainment every Friday MLM and Saturday MLM Sunday.
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Accommodation's Reply
23 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Overall, it was actually good, with just one issue being check-in. I happened to book through Traveloka, but I didn't know there was a 500,000 IDR deposit (quite a large amount). It wasn't clear beforehand on the Traveloka app either. And I'm the type of person who rarely handles cash (because everything is QRIS now) and I'm anti-credit (I don't have a credit card). So, I asked if I could use debit, but the lady said no and told me to get cash at the mall. It was hilarious, but my husband ended up taking care of it because he was so lazy about things like this. As a result, when my husband told me, it turned out I could use debit, but the refund was in 2 days. What was even funnier was that upon check-out, I was told the deposit had changed to a maximum of 5 days. My first impression was that I really liked the smell of the room as soon as I entered the lobby, but this problem made me a bit annoyed. It's quite complicated and the solution isn't perfect, but I hope it gets better.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. We always prioritize guest comfort and safety, your input is a reference for us to continue to improve our services. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
In short, it's great, close to the mall, etc.
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Accommodation's Reply
18 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The staff was friendly and efficient. Check-in and check-out were quick, even though it was busy. Overall, the hotel was clean and smelled good, and there were plenty of activities for kids. The pool was clean and staff were available around the pool. The snack options were also varied, keeping the kids happy. Breakfast was plentiful, delicious, and always hot. The kids loved their stay here.
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
Yunita T. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Everything is excellent here. The only minus point is that on Friday night and Saturday night, there were DJ event on 5th floor. It was so loud that I could hear it from my room in 22nd floor.
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Accommodation's Reply
18 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. We always prioritize guest comfort and safety, your input is a reference for us to continue to improve our services. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
This is my first time staying here. The room is very clean, the hotel smells good, the breakfast is delicious, and there are ofuro and sauna facilities too 👍🏻, close to the toll road. I want to stay here again next time 👍🏻
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
everything is really okay...highly recommended if you want a family vacation
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Accommodation's Reply
18 Sep 2025
Dear our Valued Guest, We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Recommended, comfy cozy, the atmosphere is relaxed and calm
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Accommodation's Reply
26 Sep 2025
Dear our Valued Guest We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards The Management
S***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Nyaman, tenang, sarapan banyak pilihan. staff ramah dan friendly
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Accommodation's Reply
26 Sep 2025
Dear our Valued Guest, Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your excellent experience, and we always ensure the comfort and cleanliness of your room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm regards, Management.
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Rindany P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I'll definitely be back, hoping for sunny weather and a sunset. One day feels like it's not enough. The breakfast was delicious. I haven't tried the salad dressing yet. That's why I want to go back.
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Accommodation's Reply
26 Sep 2025
Dear Rindany P. Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your wonderful experience and we always ensure the comfort and cleanliness of the room. Thank you for your recommendation and we all look forward to your return visit to Nuanza Hotel & Convention. Warm regards, Management.
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The atmosphere is nice for dinner and there is entertainment, the DJ is really great
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2 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear our Valued Guest, Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your excellent experience, and we always ensure the comfort and cleanliness of your room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm regards, Management.
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel ambiance is truly there. Prepare cash for the deposit. It's very comfortable, with lots of aesthetic photo spots. The swimming pool is always clean because there are staff on standby. Friendly service in the restaurant area. Happy ❤️
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Our Valued Guest, Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your wonderful experience, and we always ensure the comfort and cleanliness of your room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm Regards, Management
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lia h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
I always stay here when I need to in the Cibitung or Cikarang area. This hotel has clean, comfortable rooms, a good variety of breakfast options, and friendly service. The swimming pool is not that big.
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Accommodation's Reply
23 Jul 2025
Dear Iia h. Thank you for staying at Nuanza Hotel & Convention and taking the time to share your experience. We are very happy to hear about your wonderful experience, and we always ensure the comfort and cleanliness of the room. Thank you for your recommendation, and we all look forward to your return visit to Nuanza Hotel & Convention. Warm Regards, Management
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Ririn S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Spacious, comfortable, clean hotel, friendly staff and fast service, delicious restaurant menu, lots of variety.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Ririn S. We would like to thank you for choosing to stay with Nuanza Hotel & Convention during your recent visit to Cikarang and for sharing your appreciation with us. We look forward to welcoming you back, for another great experience at Nuanza Hotel & Convention. Thanks again and we all look forward to welcoming you again soon. Warm regards, The Management
Number of reviews per page
20
40