Overall Ratings & Reviews Graha Makara Suite Hotel & Residence

Previously stayed several times okay. But staying this time didn't feel okay. Because the key came, it couldn't be used, after that the AC wasn't cold, after being complained, I just filled it with freon, it just got cold. The room floor was also not clean, so we had to mop it again.

Book the cheapest room, don't expect to get a balcony with a pool view, get a view of the Jababeka industry. Overall service is good, only if there is a problem with cable TV, the process is long. There is only 1 elevator, so you have to take turns, but it only takes a short time to take turns using the elevator. And there is a deposit fee of 200 thousand which is not stated in the policy section of the application and the deposit is returned at check out. And in the morning there is a cleaning service officer who knocks on the door, and offers to clean the room. There is a bit of loose hair dirt that gets stuck in the bathroom drain, preventing water from draining.

+ spacious room but not 40 square meters as written in the application. + Fast wifi, cold AC. Minuses in service: check in check out process & have to deposit half the price

Fasilitas kamar dan pelayanan bagus seperti hotel bintang 4 lainnya, kekurangannya sangat banyak. Mulai dari akses untuk masuk ke hotelnya minim informasi, saat udah masuk parkiran motor sangat jauh dari lift, lift hanya ada 1 aja, saat udah di resepsionis menunggunya sangat lama karena hanya ada 1 resepsionis aja, dan yang paling menyebalkannya adalah terlalu banyak peraturan yang dijelaskan oleh si resepsionisnya yang membuat tambah lama prosesnya, juga karena peraturan terlalu banyak jadi membuat tamu merasa tertekan dan jatuhnya jadi tidak nyaman. Diantara peraturan-peraturannya ada yang seperti mengotori/kena noda/kena lipstik ke sprei, bantal, sofa, handuk akan dikenakan charge 250k sangat tidak masuk akal.

Pengalaman menginap di Graha Makara Suite Hotel & Residance Cikarang sangat memuaskan. Mudah menemukan lokasinya. Tempatnya super mewah dan oke banget. Kamar bersih dan fasilitasnya lengkap. Pelayanan juga ramah. Overall rekomendasi banget untuk staycation keluarga.

Very good because of complete facilities.

Kamar bersih, luas, fasilitas bagus, security ramah, reception juga ramah, sedikit kecewa karena salah masuk lobby, Grand Valore yang masih 1 gedung, ternyata beda manajemen dengan Graha Makara, saat di drop suami saya nunggu di area dekat kolam, dan diusir oleh security Grand Valore dibilang gak boleh karena tamu Graha Makara ada batas area. Tolong untuk manajemen Graha Makara, membuat batas yang jelas, mana fasilitas yang boleh kita lewati, dan tolong sampaikan ke manajemen Grand Valore, walaupun kita tidak menginap di Grand Valore, bukannya lobby dan public area boleh saja dipakai umum.

Check in process was taking so long I waited for 1,5 hours until I get my room. The food tasted so awful not to mention the place it was very not proper also its hard to find the housekeeping because there is no phone in the room. When I got in the room the bathroom was smelled damp (maybe because the towels wasn't properly dried). The only positive think is the TV cable its was working nicely with Netflix, Vidio and YouTube. I will no come back to this hotel again.

Check in at 14.00 the new room is ready at 16.00 waiting until 2 hours before being able to enter the room, please improve the service again, especially having to be ready during the high season so people are not disappointed.

The room is quite nice, good hospitality, nice food. Just need a bit improvement. Overall, good place to relax with family.

Mengecewakan banget. Check in 2 jam, itu pun dapat satu kamar, yang satu kamar lagi baru ready jam 6 sore. Udah tau peak season diperhitungkan dong! Handuk 1, sikat gigi 1. Makanan kayak hotel gak ada bintang, malu dong sama label bintnag 4. Variasi makanan dikit, sambal aja gak ada buat bubur alasannya belum dibuat. Oh yang paling epik jam 10 malam saya ditelepon katamya pembayaran saya kurang. Padahal bill yang dipegang petugas punya orang. Saya serakan bukti print debit masih belum percaya sampai saya buka m-banking yang gak akan bisa terbantahkan berapa nominal dipotong. Bisa bisanya bangunin customer padahal salah. Ampun. Pelayanan big no. Tamu udah nunggu check in dari jam 2 baru dapet jam 5, ada kata maaf kayak nggak ada. Lokasi ribet karena hotel ini numpang di Grande Valore. Jadi jangan terkesima breakfast dengan suasana kolam. Karena itu hotel lain guys. Dan pool juga berbagi. Gak worth it dengan harga hampir sejuta mah. Asli sih gak nyaman.

The facilities are solid and luxurious, only the air conditioner is not cold enough

Everything is good, recommended, it's just that breakfast isn't good.

Everything is comfortable, the deposit is a bit high but all the necessities are in the room so it's not complicated if you want to cook in the room. The pool is also nice, there are lots of views and spots for photos.

Strategic location, but service is not very good, not according to the stars. From the start of entering, the lobby is difficult to find, because the directions are insufficient. Arriving at the lobby, the process was long and the explanation wordy (it seems we are considered to be people who are staying at a hotel for the first time). And it's like it's not a 4-star hotel, because you still have to die with a deposit of 200 thousand (just like a jasmine hotel, you have to make deposits). Want to go to the room, only 1 elevator access, long wait (very waste of time). Until the room, it's not like what was requested when ordering a room in the application (order a balcony facing the swimming pool, instead it can lead to an industrial area). When he came down from the room, it turned out that the receptionist lied to him when explaining in the lobby, he said the swimming pool was being drained again, it could only be used, tomorrow at 10 am, apparently it was not drained, in fact many people were swimming. When checking out, still, long. Waste of time. If you want to leave the hotel, a free parking ticket is only once a day (if you go out more than once, for example looking for food or other needs, then you have to pay for parking the second time). But it's not fair if you don't convey the positive. The room is ok, spacious and has a balcony (although the balcony, but there is no lock, is a potential hazard). The bathroom has a bathtub which treats the disappointment of being lied to regarding the swimming pool. You can cook, because the equipment is complete, there is a stove and cooking utensils. Overall, not up to expectations.

It's fun to stay on vacation here. Spacious room. King bed with 4 thick pillows. Bathroom with bathtub. The towels smell good. The room is complete with a kitchen and utensils. We can cook so we don't have to go out anymore. Wifi and TV broadcasts are also good. I don't regret it. Next time you have to come here again.

Nice & helpful receptionist. Very spacious room with quite good ambience for apartment type. But breakfast so unvariously, egg only could be requested as much as pax persons each 1 pc. 🥲 Overall is okay.

As for the facilities, it's okay. Only the service is lacking. Only 1 receptionist, many more visitors. Then looks really slow. If you can add more people, so if someone checks in or checks out, not only 1 person is working. Boars don't pile up.

Spacious room, good service, a great and quiet place to relax and seclude. The location is a bit difficult to spot but easy to access. Spacious parking. The cons are confusing elevator operation and free parking is limited to one exit per day.

Such a great experience. Love it. Will be back soon.