7.7
Pleasant
From 267 reviews
Provided by travelers on
Cleanliness
7.5
Room Comfort
7.5
Meal
7.8
Location
8.1
Service and Facilites
7.7
People often mention about Hotel Grand Malebu
All
Staff Friendliness (23)
Ambiance (22)
Bedroom (22)
Room Space (21)
Bathroom (20)
Distance to City Center (19)
Hotel Area (18)
Accessibility (17)
Soundproof (13)
Family Friendly (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hotel Grand Malebu
Number of reviews per page
20
40
Customer reviews
D***n
6.7
/10
Reviewed 7 day(s) ago
The floor in the room was really dirty, the AC wasn't cold, but the receptionist was the best.
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2025
Warm greetings from Grand Malebu Hotel Makassar. Thank you for your review. We apologize for the inconvenience you experienced regarding the cleanliness of the room floor and the less than ideal air conditioning. We have forwarded your feedback to the housekeeping and technical teams for immediate action to prevent a similar incident from happening again. We are also pleased to hear your appreciation for our receptionist service, and will share it with the team as motivation to continue providing the best service. Thank you. Elvin Perdana, Hotel Manager
See original
R***n
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and very helpful.
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2025
Warm greetings from Grand Malebu Hotel Makassar. Thank you for your positive review! We're delighted to hear that our staff was helpful and helpful during your stay. Guest satisfaction is our priority, and comments like this motivate us to continue providing the best service. See you on your next visit! Thank you. Elvin Perdana, Hotel Manager
See original
ES
Eko S. E.
5.4
/10
Reviewed 2 week(s) ago
There is no security guard in the parking lot, but if something goes missing, it's not the hotel's responsibility, you're a slut!
See original
Find this review helpful?
Accommodation's Reply
04 Aug 2025
Dear Eko S. E., Warm greetings from Grand Malebu Makassar. Thank you for your review. We apologize for any inconvenience caused by the parking area. Your feedback is highly appreciated and will be used to improve our services, including parking security. We look forward to providing you with a better experience on your next visit. Thank you. Elvin Perdana, Hotel Manager
See original
H***A
Leisure
9.7
/10
Reviewed 2 week(s) ago
This budget hotel offers a swimming pool that kids love, and the rooms are spacious and clean. Fast service and friendly staff. The best.
See original
1 people find it helpful
Accommodation's Reply
29 Jul 2025
Warm greetings from Grand Malebu Hotel Makassar. Thank you very much for your positive review. We are delighted to know that you and your family, especially the children, enjoyed our pool facilities and the comfort of our rooms. We also greatly appreciate your appreciation for the service and friendliness of our staff. Reviews like these motivate us to continue providing the best. See you again on your next visit. Thank you. Elvin Perdana, Hotel Manager.
See original
S***i
8.5
/10
Reviewed 3 week(s) ago
My first stay at this hotel was during the semester break. It turns out they don't offer breakfast. My suggestion: please pay more attention to the cleanliness of the carpets outside the rooms.
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Warm greetings from Grand Malebu Hotel Makassar. Thank you for choosing to stay at our hotel and for providing such valuable feedback. We apologize for any inconvenience related to the unavailability of breakfast and the cleanliness of the carpet outside the room. We will immediately follow up on your suggestions as evaluation material to improve guest comfort in the future. We hope to welcome you back with even better service. Thank you. Elvin Perdana, Hotel Manager.
See original
AK
Angga K.
6.4
/10
Reviewed 4 week(s) ago
The room looked like it hadn't been cleaned often, with the corners of the walls looking black and dirty. The sheets and pillows smelled very damp.
See original
1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Angga, Warmest Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for any inconvenience. It is our responsibility to always provide the best service and facilities for our guests, especially regarding the black and dirty walls, as well as the damp smell of sheets and pillows. We hope this will not happen again in the future and will make improvements to prevent this from happening again. We look forward to welcoming you back in the future. Thank you. Elvin Perdana, Hotel Manager.
See original
AM
ALEN M.
Medical
9.7
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly, the hotel was clean, and the rooms were well-maintained. They were very helpful to us, our first time in Makassar. We highly recommend this hotel for extended family stays.
See original
Find this review helpful?
Accommodation's Reply
18 Jul 2025
Dear Alen M. Warm greetings from Grand Malebu Hotel Makassar. Thank you very much for your positive review. We are very pleased to know that you felt comfortable during your stay with us, especially with the staff service, room cleanliness, and the overall atmosphere of the hotel. It is a pleasure for us to be able to assist you as this is your first time staying in Makassar. We are also honored to be your choice for a long-term stay with your family. See you again on your next visit. Thank you. Sincerely. Elvin Perdana. Hotel Manager.
See original
A***A
10.0
/10
Reviewed 6 week(s) ago
The rooms are spacious, comfortable and cheap, there is a swimming pool, close road access to everywhere, this hotel is highly recommended.
See original
Find this review helpful?
Accommodation's Reply
04 Jul 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests, We hope to welcome you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
N***r
8.5
/10
Reviewed 6 week(s) ago
The hotel is good, quite clean, the quality and facilities are in accordance with the price.
See original
Find this review helpful?
Accommodation's Reply
04 Jul 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests, we hope this will not happen in the future and we will make improvements so that something like this does not happen again. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
MI
Muhammad I.
Staycation
9.4
/10
Reviewed 7 week(s) ago
Alhamdulillah got a very economical hotel, I stayed with my family, I ordered a superior room but when I checked in I was moved to the dilux type, they said because I have two children so it would be more comfortable, without additional costs, which made the children happy, they could still swim in the pool at an economical price. The staff was very friendly, I asked several times about comfort, I answered that for me at that price it was very good, if you want something better, the price will definitely be different, hehehe.
The most impressive thing is the friendliness of the hotel staff from check in, staying and checking out, all super nice and friendly.
If it's minus, just a suggestion if at that price the hot water could function, it would be very pleasant. But for me, the winner is highly recommended.
Read More
See original
3 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Muhammad I, Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests, especially the problem of hot water not working, we hope this will not happen in the future and we will make improvements so that something like this does not happen again. We hope to welcome you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
C***y
Leisure
9.1
/10
Reviewed 8 week(s) ago
the room is spacious, the staff is friendly and very helpful
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana
See original
t***i
9.4
/10
Reviewed 8 week(s) ago
It's comfortable and the AC is very cold.
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana.
See original
N***y
6.2
/10
Reviewed 10 week(s) ago
The room was nice and spacious but the sheets were dirty, the shower was not good and the sink tap was broken.
See original
1 people find it helpful
Accommodation's Reply
03 Jun 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests, especially the problem of dirty sheets, bad showers and broken faucets, we hope this will not happen in the future and we will make improvements so that things like this do not happen again. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
A***i
9.1
/10
Reviewed 12 week(s) ago
Friendly and very helpful service
See original
1 people find it helpful
Accommodation's Reply
26 May 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager
See original
E***a
10.0
/10
Reviewed 12 week(s) ago
The check-in process is not complicated, the staff is friendly and the hotel is also clean and safe.
See original
Find this review helpful?
Accommodation's Reply
21 May 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager
See original
r***m
8.5
/10
Reviewed 12 week(s) ago
close access from everywhere, easy to reach
See original
Find this review helpful?
Accommodation's Reply
21 May 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
S***a
8.5
/10
Reviewed 13 week(s) ago
The hotel staff was friendly, but the room I stayed in did not provide hotel slippers.
See original
3 people find it helpful
Accommodation's Reply
21 May 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests, especially the problem of sandals not being provided in the room, we hope this will not happen in the future and we will make improvements so that things like this do not happen again. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
M***d
8.8
/10
Reviewed 13 week(s) ago
Comfortable accommodation. According to the price, friendly staff.
See original
Find this review helpful?
Accommodation's Reply
21 May 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
AS
Andi S. R.
8.2
/10
Reviewed 16 week(s) ago
Good service, spacious room diction 🙏
See original
1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Andi S. R, Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
A***i
Staycation
8.5
/10
Reviewed 17 week(s) ago
Still under construction on the 4th floor.
See original
2 people find it helpful
Accommodation's Reply
22 Apr 2025
Warm Greetings from Grand Malebu Hotel Makassar. Thank you for your review of Malebu Hotel Makassar. We apologize for anything that is not pleasing to you. It is our obligation to always provide the best service and facilities for our guests, especially the renovation problem that is currently underway on the 4th floor, we hope this will not happen in the future and we will make improvements so that something like this does not happen again. We look forward to welcoming you back in the future. Thank you. Elvin Perdana. Hotel Manager.
See original
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2025 Traveloka. All rights reserved